Ca’leah Harris
DeKalb,IL
Summary
- Very motivated with experience in customer service, food service, and senior care. Quick learner with strong communication, teamwork, and problem-solving skills. Basic Spanish proficiency and a reliable work ethic. Adaptable, detail-oriented, and compassionate in assisting others.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Lake Forest Place
Lake Forest, Illinois
10.2023 - Current
- Processed payments accurately using cash registers or point-of-sale systems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Garnished dishes and beverages to serve visually appealing menu items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared tables by setting up linens, silverware and glassware.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Answered questions about menu selections and made recommendations when requested.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Crew Member
Chipotle Grill
Lake Bluff, Illinois
04.2023 - 10.2023
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Checked expiration dates on all products before serving them to customers.
- Wiped down tables and equipment, swept and refilled stock.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Adhered to health department regulations regarding food handling procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Presented orders to guests within anticipated service times.
- Processed payments on cash register and counted back bills and change to patrons.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Retail Worker
Great Wolf Lodge Resort
Gurnee, Illinois
03.2022 - 05.2023
- Answered customer inquiries regarding product features, pricing, and availability.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Ensured that all necessary health and safety protocols were being followed at all times.
- Provided assistance with administrative tasks such as filing paperwork or completing data entry into computer systems.
- Facilitated meaningful conversations between parents and guardians about their children's experiences within the program.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Closed down rides with faulty equipment and notified supervisor.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Worked collaboratively with other team members to provide quality programming experiences for children attending the facility.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Provided training and support to new staff members.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Placed special orders or called other stores to find desired items.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
Fast Food Manager
McDonald's
Wadsworth, Illinois
05.2020 - 04.2023
- Assisted customers with menu selections, answered questions about ingredients, and provided on food.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed all health department guidelines for safe food handling practices.
- Contributed to team efforts by accomplishing related results as needed.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Greeted customers to take food orders and provide information about menus.
- Prepared multiple orders at once for speedy service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Requested supplies and equipment orders, explaining needs to managers.
- Helped train and develop new talent.
- Performed closing duties such as restocking items, cleaning appliances and counters.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Trained new employees on food preparation, cash handling, and customer service techniques.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2024
Some College (No Degree) - Law
Northern Illinois University
Dekalb, ILSkills
- Great Multitasker
- Great Customer Service
- Patient
- Reliable
- Quick Learner
- Strong Work Ethic
- Emphatic
- Perfectionist
Timeline
Wait Staff Member
Lake Forest Place
10.2023 - Current
Crew Member
Chipotle Grill
04.2023 - 10.2023
Retail Worker
Great Wolf Lodge Resort
03.2022 - 05.2023
Fast Food Manager
McDonald's
05.2020 - 04.2023
High School Diploma -
Waukegan High School
Some College (No Degree) - Law
Northern Illinois University