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CALEB AKUJOBI
BUSINESS MANAGER
Hyattsville,MD
Summary
Highly motivated and results-oriented business development professional with 6+ years of experience managing diverse customer and business relationships. Leveraged proven skills and 2 years of experience as a business director to successfully manage a 1,200+ customer base, generating $25 million in revenue within 12 months.
Overview
5
5
years of professional experience
4
4
Certifications
1
1
Language
5
5
years of post-secondary education
Work History
Executive Director of Operations
Coscharis Medical And Foods Limited
02.2023 - Current
- Oversaw global supply chain operations, enhancing customer satisfaction and reducing overall lead times.
- Led cross-functional teams for successful project completion and timely delivery of key initiatives.
- Drove employee engagement initiatives aimed at increasing retention rates among top performers within the organization.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Business Development Manager
Carl Novel International
04.2022 - 01.2023
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
Team Leader
Creatly Inc
03.2020 - 04.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Implemented CRM system improvements that streamlined lead tracking and follow-up processes, leading to higher conversion rates.
- Expanded market presence through strategic partnerships that led to increased referral business for the sales team.
- Coordinated regular trainings on product updates or new offerings so that the entire sales force stayed informed about current industry developments.
Engineering Intern
Computer Warehouse Group PLC
06.2019 - 12.2019
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
- Developed strong problem-solving skills by troubleshooting issues encountered during project implementation.
- Efficiently managed resources, reducing waste while maintaining high levels of productivity during engineering projects.
- Participated in quality assurance testing, identifying areas for improvement and implementing solutions as needed.
- Maintained up-to-date knowledge on industry trends, contributing to the continuous improvement of cloud services offered.
Education
Bachelor of Science - ELECTRONICS AND COMPUTER ENGINEERING
Nnamdi Azikwe University
Nigeria 09.2015 - 06.2020
No Degree - Business Management
GLASGOW
United Kingdom 03.2016 - 07.2016
Skills
Workforce Planning
Operations Management
Crisis Management
Business Analysis
Staff Development
Customer Retention
Accomplishments
- Lead a team that generated 8 figures in sales over 2 years.
- Took the company Churn rate to 2% from 15% through better customer relationship and understanding targeted audience need
- Became the youngest Executive Director all over the Company Group
Software
Presentation Skills
SalesForce Administrator
Data Analyst
Adaptibility, Critical thinking and Problem solving
Strong work Ethics
Certification
Certified LEVEL A Endoscopy Trained Expert at Tekno Germay 2023
Timeline
Certified LEVEL A Endoscopy Trained Expert at Tekno Germay 2023
04-2023
Executive Director of Operations
Coscharis Medical And Foods Limited
02.2023 - Current
Certified PROJECT MANAGER
06-2022
Business Development Manager
Carl Novel International
04.2022 - 01.2023
Customer Success Manager - HRNG
02-2022
Team Leader
Creatly Inc
03.2020 - 04.2021
Smart City Training - 6 Months
12-2019
Engineering Intern
Computer Warehouse Group PLC
06.2019 - 12.2019
No Degree - Business Management
GLASGOW
03.2016 - 07.2016
Bachelor of Science - ELECTRONICS AND COMPUTER ENGINEERING
Nnamdi Azikwe University
09.2015 - 06.2020