Caleb Bird
Altamonte Springs,FL
Summary
Experienced customer service provider specializing in technical support and restaurant operations
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Concentrix
Lake Mary, Florida
10.2025 - Current
- Troubleshot Apple device issues, significantly improving problem resolution.
- Diagnosed and resolved macOS and iOS software issues efficiently.
- Guided seamless software installation and updates for enhanced user experience.
- Educated users on device features to maximize device utilization.
- Delivered knowledgeable service to ensure high levels of customer satisfaction.
- Documented customer interactions in the support system to enhance service quality.
Food and Beverage Cast Member
Walt Disney World Resort
Lake Buena Vista, Florida
09.2024 - 10.2025
- Prepared beverages and served food to customers, ensuring timely and efficient service.
- Ensured efficient service by coordinating tasks with coworkers. through effective coworker communication.
- Created engaging atmosphere through interactive guest experiences, enhancing guest satisfaction.
- Resolved conflicts among guests and staff to maintain a positive environment.
Food and Beverage Team Member
Legoland Florida
Winter Haven, Florida
05.2022 - 09.2024
- Prepared and served food and beverages for guests at Legoland Florida.
- Collaborated with team members to improve service efficiency during peak hours, ensuring timely food and beverage delivery.
- Trained new staff on food handling procedures and customer service standards, fostering a knowledgeable team.
- Operated kitchen equipment while adhering to safety protocols in food preparation.
- Cooked beef and poultry products following health safety standards.
- Organized inventory of food, beverage, and supplies to facilitate efficient restocking and ordering.
Education
High School Diploma -
Florida Virtual School
FloridaSkills
- Troubleshooting techniques
- Device diagnostics
- Software installation
- Customer support
- Documentation practices
- Food preparation
- Kitchen safety
- Food presentation
- Customer service
- Time management
- Effective communication
Timeline
Technical Support Representative
Concentrix
10.2025 - Current
Food and Beverage Cast Member
Walt Disney World Resort
09.2024 - 10.2025
Food and Beverage Team Member
Legoland Florida
05.2022 - 09.2024
High School Diploma -
Florida Virtual School