Umar AZEEM
Lanham,Maryland
Summary
Detail-oriented professional with a background in technical support, content creation, and logistics. Pursuing a degree in information science to enhance technical and analytical skills. Experienced in customer service and media coordination, delivering quality outcomes through effective collaboration. Committed to fostering relationships and contributing to organizational success.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Mindgrasp.ai
Lanham, Maryland
01.2026 - 04.2026
- Provided technical assistance on software features and functionality to improve user experience.
- Resolved customer inquiries through chat and email support channels.
- Collaborated with engineering teams to resolve product issues and improve customer satisfaction.
- Documented troubleshooting steps in internal knowledge base to enhance team efficiency.
- Collaborated with other departments such as sales, marketing, and engineering.
Media Coordinator
Mindgrasp.Al
Lanham, Maryland
09.2025 - 04.2026
- Coordinated cross-platform media campaigns that increased brand visibility and audience engagement.
- Created engaging concepts and developed them into skits or ads that resonated with target audiences.
- Created and edited videos, graphics, and written posts tailored to target demographics
- Collaborated with marketing teams, designers, and influencers to support campaigns and brand messaging. (aka Impact.com)
- Analyzed performance metrics to optimize content strategy and increase engagement
- Monitored traditional and digital channels to assess campaign performance and uncover actionable insights for future initiatives.
- Developed content creatives for various projects
- Implemented strategies to continuously develop collection in line with changing educational demands.
Data Entry Analyst
Mindgrasp.ai
Lanham, Maryland
09.2025 - 11.2025
- Input data accurately into company databases and spreadsheets.
- Maintain organized records of documents and data entries.
- Collaborate with team members to streamline data entry processes.
- Verify and validate incoming data for completeness and consistency.
- Provided technical support to users with respect to data entry processes and systems issues.
Security Team Member
ICNA
Baltimore, Maryland
05.2025 - 06.2025
- Served on security team at ICNA Convention 2025
- Conducted security monitoring in local areas, overseeing events, attendees, and traffic flow.
- Monitored premises to confirm safety and security protocols were followed.
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to incidents, providing support during crises and emergencies.
- Provided childcare support and collaborated with team to ensure safety during security operations.
- Coordinated with four team members at ICNA to manage events and supervise children's activities.
Logistics & Furniture Handler
Mindgrasp.ai
02.2025 - 04.2025
- Loaded, unloaded, and delivered furniture safely
- Collaborated with team to consistently meet delivery deadlines
- Managed inventory organization and operational areas to streamline workflows
- Used tools to protect items during transport
- Operated machinery to enhance material handling and transportation processes
- Followed safety rules and maintained clean equipment
- Ensured compliance with safety protocols during all handling processes.
Education
Highschool Diploma -
CHESAPEAKE MATH AND IT ACADEMY
College Park, MD01-2024
Some College (No Degree) -
UNIVERSITY OF MARYLAND, COLLEGE PARK
College Park, MD04-2026
Skills
- User support
- Technical troubleshooting
- Incident management
- Troubleshooting techniques
- Remote support
- Product knowledge
- Application installations
- System diagnostics
- Windows 10
- Hardware troubleshooting
- Knowledge base management
- Technical documentation
- Project management
- Client relationship management
- Customer service
- Customer service expert
- Business development
- Product training
- Product knowledge
- Time Management
- Adaptability
- Team Collaboration
- Team collaboration
- Active listening
- Appointment scheduling
- Hardware troubleshooting
- Product knowledge
Languages
English, Fluent
Accomplishments
- ICNA MAS - team member
Timeline
Technical Support Representative
Mindgrasp.ai
01.2026 - 04.2026
Media Coordinator
Mindgrasp.Al
09.2025 - 04.2026
Data Entry Analyst
Mindgrasp.ai
09.2025 - 11.2025
Security Team Member
ICNA
05.2025 - 06.2025
Logistics & Furniture Handler
Mindgrasp.ai
02.2025 - 04.2025
Highschool Diploma -
CHESAPEAKE MATH AND IT ACADEMY
Some College (No Degree) -
UNIVERSITY OF MARYLAND, COLLEGE PARK