Caleb Brown
Meadows Place,TX
Summary
Dynamic professional with proven expertise in guest management and event logistics, honed at Sugar Land Space Cowboys and Houston Racquet Club. Excelled in enhancing brand awareness and guest satisfaction, showcasing exceptional time management and interpersonal skills. Achieved significant improvements in event execution and customer service, demonstrating a commitment to excellence and operational efficiency.
Overview
3
3
years of professional experience
Work History
Special Event Associate
Sugar Land Space Cowboys
04.2024 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Coordinated schedules and timelines for events.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Managed event logistics and operations.
Customer Service Representative
Houston Racquet Club
09.2023 - 03.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database to develop promotional sales.
- Managed timely and effective replacement of damaged or missing products.
Workout Attendant
Houston Racquet Club
07.2021 - 10.2023
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
Associate In Kinesology - Kinesiology
Texas A&M Corpus Christi
Corpus Christi Skills
- Guest Management
- Brand Awareness
- Event Promotion
- Time Management
- Event Setup and Breakdown
- Events logistics management
- Guest Relations
- Room Setup and Breakdown
- Client meetings
Timeline
Special Event Associate
Sugar Land Space Cowboys
04.2024 - Current
Customer Service Representative
Houston Racquet Club
09.2023 - 03.2024
Workout Attendant
Houston Racquet Club
07.2021 - 10.2023
Associate In Kinesology - Kinesiology
Texas A&M Corpus Christi
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