Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Caleb Burke

Houston,TX

Summary

Experience

Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Loyalty & Payments Product Manager

CITGO Petroleum
04.2024 - Current
  • Engaged in design reviews, ensuring adherence to usability standards throughout all stages of product development
  • Created comprehensive progress reports that highlighted accomplishments based on objectives set by leadership
  • Led project planning sessions to map out timelines, deliverables and necessary KPIs
  • Analyzed metrics to measure product performance and adjust as necessary
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place
  • Managed stakeholder expectations effectively throughout the entire product development process
  • Prioritized roadmap in order to achieve product goals and metrics
  • Established criteria for each milestone within product roadmap as means to measure developmental progress
  • Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions
  • Spearheaded the creation of detailed user guides for enhanced usability of newly launched products

Payment Card Manager

CITGO Petroleum
06.2017 - 04.2024
  • Collaborated with internal teams such as marketing, finance and IT departments for successful launch of new products and services
  • Analyzed historical data to identify opportunities for payment processing optimization
  • Ensured compliance with all applicable laws and regulations related to PCI DSS
  • Negotiated contracts with third-party vendors for cost effective solutions related to payment processing
  • Implemented a Data Lake solution connected to Power BI for monitoring trends and performance metrics
  • Assisted with the implementation of the EMV standard to our 4,500+ locations, resulting in a lowering of our fraud ratio to 0.02%
  • Enhanced fraud detection capabilities by integrating advanced analytics tools and monitoring systems for card transactions
  • Assisted in the development of annual budgets by providing accurate projections on revenue generation potential from card and network services
  • Led the implementation of digital payment solutions, CITGO Pay, increasing convenience for cardholders and expanding service offerings

National Account Manager

Heartland Payment Systems
02.2011 - 06.2017
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
  • Developed and implemented strategic plans to grow national accounts
  • Created sales forecasts, tracked performance metrics and identified areas for growth
  • Assisted in responding to requests for pricing (RFP) and requests for information (RFI) from large, national accounts
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones


Education

Master - Business Technology

University of Georgia
05.2021

Bachelor of Science - Business Administration

East Tennessee State University
12.2008

Skills

  • Product Roadmaps
  • App Development
  • Project Planning
  • Database Management Systems
  • Project Management
  • Data-driven decision making
  • Strategic Planning
  • Data Analytics
  • Requirements Gathering
  • Problem-solving abilities
  • Creative Thinking
  • Adaptability

Certification

  • Project Management Professional (PMP) - Project Management Institute.
  • Certified ScrumMaster (CSM) - Scrum Alliance.

Timeline

Loyalty & Payments Product Manager

CITGO Petroleum
04.2024 - Current

Payment Card Manager

CITGO Petroleum
06.2017 - 04.2024

National Account Manager

Heartland Payment Systems
02.2011 - 06.2017

Bachelor of Science - Business Administration

East Tennessee State University

Master - Business Technology

University of Georgia

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Caleb Burke