Caleb Burke
Product Manager
Houston,TX
Summary
Results-driven Product Manager with extensive experience in payments and loyalty programs, adept at driving innovation and delivering exceptional customer value.
Diligent Senior Product Manager offering 10+ years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loyalty & Payments Product Manager
CITGO Petroleum
Houston, TX
04.2024 - Current
- Managed full product lifecycle for the integrated Club CITGO, from ideation through post-launch support, ensuring consistent quality control measures were in place, resulting in increased usage of 209% for 2025.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams, internally and externally to ensure product was on time and within budget.
- Researched potential new payment and loyalty technologies and scope their offerings against our business objectives to determine if they could be viable products that may attract new customers, leading to overall volume growth.
- Coordinated project planning and execution with team members and team leads.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
Payment Card Manager
CITGO Petroleum
Houston, TX
06.2017 - 04.2024
- Managed a team of eight Business Analysts, responsible for ensuring overall profitability of the Payment Card Program, including their development through regular performance reviews, coaching and one on one training in new industry topics.
- Owned the relationship between CITGO and third-party vendors and card brands such as Visa, Synchrony and Heartland Payment Systems; actively participating in business reviews, project initiation and roadmap development.
- Created systems for monitoring credit card processing costs compared to revenue to ensure our programs were financially successful, and adjusting as necessary to ensure profitability.
- Streamlined settlement processes to ensure timely processing of funds for both CITGO and our customers (marketers).
- Served on the Board of Directors for the National Petroleum Energy Credit Association from 2019-2024.
National Account Manager
Global Payment Systems
Jeffersonville, IN
02.2012 - 11.2013
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Implemented payment networks for 10+ large QSR merchants, defining client requirements, assigning technical resources and providing training for external contacts.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
Education
Master’s in Business Technology -
University of Georgia
Athens, GA01.2021
Bachelor’s in Business Administration - undefined
East Tennessee State University
Johnson City, TN01.2008
Skills
Product roadmap design
Product lifecycle management
Product development
Project planning
Product vision and strategy
Teamwork and collaboration
Project management
Prioritization and execution
KPI tracking
Research and trend analysis
User and UX research
Stakeholder management
Certification
PMP - Project Management Professional
Timeline
Loyalty & Payments Product Manager
CITGO Petroleum
04.2024 - Current
Payment Card Manager
CITGO Petroleum
06.2017 - 04.2024
National Account Manager
Global Payment Systems
02.2012 - 11.2013
Bachelor’s in Business Administration - undefined
East Tennessee State University
Master’s in Business Technology -
University of Georgia