Caleb Crosier
Silver Creek,GA
Summary
Passionate about driving results and dedicated to streamlining operations, this leader is committed to decreasing costs and promoting organizational efficiency. With a focus on independent decision-making and sound judgment, consistently striving to positively impact the success of the company.
Overview
23
23
years of professional experience
Work History
Area Service Manager
Tennant Company
08.2022 - Current
- Provided accurate forecasting that reflected the industry, business trends, and potential business
- Partnered with sales to grow key accounts and ensure customer satisfaction through continuous customer interaction
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated and recommended service offerings that align with customer needs
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Demonstrated ability to effectively align with and communicate company vision and strategies in tactical terms to direct reports and customers in their territory
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Promoted a high performing culture that engaged in change, supported through an atmosphere of optimism and passion in the service organization
- Developed detailed plans based on broad guidance and direction.
- Partnered with the appropriate support functions to address development needs for technicians
- Ownership of P&L and balance sheet for area
- Optimized the resources for plan achievement at the area level to assure area results
- Strong focus on customer experience, safety, professional etiquette, performance/execution, and time management or productivity to continuously drive and improve efficiencies for the team
- Collaborated with cross-functional teams: Field Operations, Talent Acquisition, TAC, Engineering and Product Management, and Marketing to align on goals and objectives in growing business
- Managed a team of 19 service technicians across a designated geographical area, ensuring timely and efficient execution of service calls
- Cross-trained existing employees to maximize team agility and performance.
Lead Service Technician
Tennant Company
11.2020 - 07.2022
- Train new hire field service technicians in machine maintenance, safety, and company policies
- Respond to customer complaints of improper repairs and inadequate service provided in the service area
- Provide technical advice and troubleshooting assistance to other technicians by phone, email, and on site
- Provide service to customers for open service territories until vacancies are filled
- Conduct stock and tool inventories on vacant service vehicles and replenish as required
Plant Engineering Mechanic
United Parcel Service
06.2018 - 10.2020
- Troubleshoot and repair PLC systems and automated conveyors
- Troubleshoot and repair AC and DC electrical systems ranging from 24 to 480 volts, utilizing schematics and manufacturer manuals
- Performed planned preventative maintenance inspections to increase system reliability
- Conduct breakdown repairs without prior notice in a timely manner
Field Service Technician
Tennant Company
07.2015 - 05.2018
- Maintain parts inventory reducing return visits to customers
- Troubleshoot and repair AC and DC electrical systems utilizing schematics and manuals to determine corrective action required
- Responsible for scheduling daily tasks to satisfy customer needs and company regulations
- Grew customer list by gaining new PM contracts by earning customer trust with quality workmanship
Aircraft Maintenance Control
United States Marine Corps
01.2002 - 05.2015
- Organized and directed maintenance of 24 aircraft utilizing 9 work centers totaling 230 mechanic.
- Screened aircraft maintenance records prior to functional check flights for verification of proper procedures
- Tracked material acquisitions from around the world for accountability and planning purposes
- Inspected aircraft maintenance for quality of work and verification of proper maintenance procedures
- Monitored maintenance programs for compliance and proper utilization
- Trained and monitored personnel in the use of personal protective equipment
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
MBM - Business Management
University Of Phoenix
Phoenix, AZ06.2022
Bachelor Of Science - Business
University Of Phoenix
Phoenix, AZ11.2020
Skills
- Communicate Effectively
- Leading Others
- Decision Making
- Self Awareness
- Direct Work
- Develop Talent
- Microsoft Suite
- Inventory Management
- Profit and Loss
- Coaching and mentoring
- Sales support
- Operational efficiency
Personal Information
Title: Area Service Manager
Timeline
Area Service Manager
Tennant Company
08.2022 - Current
Lead Service Technician
Tennant Company
11.2020 - 07.2022
Plant Engineering Mechanic
United Parcel Service
06.2018 - 10.2020
Field Service Technician
Tennant Company
07.2015 - 05.2018
Aircraft Maintenance Control
United States Marine Corps
01.2002 - 05.2015
Bachelor Of Science - Business
University Of Phoenix
MBM - Business Management
University Of Phoenix
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