Caleb Downs
Stoutsville,Missouri
Summary
Responsive team leader with strong wind industry background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project and Shop Manager
Mid Mo Gutter Protection
Mexico, MO
04.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained schedule of class assignments to meet deadlines.
- Prepared staff work schedules and assigned team members to specific duties.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Implemented strategies to increase sales and profitability of the shop.
- Monitored staff performance and provided feedback and guidance as necessary.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Oversaw the recruitment, training and development of new staff members.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Traveling Wind Technician
Renewable Concepts
Neodesha, KS
04.2016 - 04.2023
- Formed and sustained strategic relationships with clients.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided training sessions for new employees on company procedures and protocols.
- Researched industry trends and competitor strategies to inform decision making.
- Created content for website pages, blog posts, and other online platforms.
- Attended and participated in meetings and brainstorming sessions with team members.
- Conducted interviews with customers to gain insights into their experiences.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
Education
Welding Technology
Earle C. Clements Job Corps Academy
Morganfield, KY03-2011
Skills
- Customer Service
- Customer Service Management
- Supervision and Training
- Teamwork and Collaboration
- Customer Relations
Certification
- OSHA 10
- Forklift certifications
- Safety and rescue training
- CPR certificates
Affiliations
- Bonding with team members in and outside of work
- Sharing interest with other like minded people in diverse environments
- Helping people with every day common problems and working to help others meet their goals
- Personal Growth and development
Accomplishments
- Photography proudly used to represent company in a postive manner
Timeline
Project and Shop Manager
Mid Mo Gutter Protection
04.2023 - Current
Traveling Wind Technician
Renewable Concepts
04.2016 - 04.2023
Welding Technology
Earle C. Clements Job Corps Academy
- OSHA 10
- Forklift certifications
- Safety and rescue training
- CPR certificates
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