Caleb Duncan

• Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
• Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
• Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
• Created estimates for service work then contacted customers to go over estimates and get approval for work to be performed.

• Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
• Collaborated with sales teams to identify upselling opportunities based on client needs and system requirements.
• Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
• Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.

Maintained company trucks, trailers, and equipment.

Filled in as yard manager when the yard manager was away.

Ordered, inventoried, and kept up on tools, parts and equipment that was in the shop and on the yard.

Kept up on service records of all equipment on the lot and performed all services and repair on said equipment.