Caleb Edmonds
Midlothian,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Youth Basketball Coach
Evergreen Athletic Association
10.2021 - Current
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Acted as positive role model for team participants and in community.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
Customer Service Representative
Covetrus
10.2022 - 09.2024
- Online pharmacy representative for pet owners; assisted with placing and tracking medication and food orders for pets
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both pet owners
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Member Service Representative
Anthem
02.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Sales Associate
Results Companies
04.2018 - 03.2020
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Improved data accuracy, maintaining up-to-date policyholder information in the company database.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Provided exceptional customer service, addressing concerns related to premiums and coverage options with professionalism and empathy.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
Education
Associate of Science - Business Administration
Brightpoint Community College
Midlothian, VA03.2020
High School Diploma -
Midlothian High School
Midlothian, VA06.2018
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Conflict Resolution
Money handling abilities
Payment Processing
Microsoft Outlook
Follow-up skills
Call Management
Customer Support
Account Management
Issue Resolution
Escalation Handling
Microsoft Teams
Microsoft Dynamics 365
Character Development
Verbal and written communication
Motivational leadership style
Timeline
Customer Service Representative
Covetrus
10.2022 - 09.2024
Member Service Representative
Anthem
02.2022 - 10.2022
Youth Basketball Coach
Evergreen Athletic Association
10.2021 - Current
Sales Associate
Results Companies
04.2018 - 03.2020
Associate of Science - Business Administration
Brightpoint Community College
High School Diploma -
Midlothian High School