Caleb Flood
Highlandville,MO
Summary
Seasoned Merchant offering diversified background in retail and e-commerce. Possess strong negotiation skills, adept at building supplier relationships and managing inventory effectively. Demonstrated track record of driving sales growth through strategic product placement and pricing strategies. Skilled in trend forecasting, assortment planning, and margin improvement.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Merchant
Vapor World
Ozark, MO
01.2024 - Current
- Analyzed sales data to identify trends in consumer behavior.
- Managed inventory levels to ensure optimal stock availability.
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Assessed customer needs and educated on product functionality and features.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Resolved customer complaints regarding sales and service.
- Developed and implemented strategies to increase customer loyalty.
- Managed cash drawer and facilitated sales using cash, credit and gift card.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Handled returns and exchanges according to company policies.
- Responded promptly to inquiries from merchants regarding their accounts or payments.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ensured compliance with applicable laws, regulations, and policies related to merchant services transactions.
- Ticketed, arranged and displayed merchandise to promote sales.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Prepared and delivered appropriate presentations on products and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Resolved disputes between merchants and customers regarding payment processing issues.
- Recommended, selected and located merchandise based on customer desires.
- Developed relationships with existing customers to ensure customer satisfaction.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered customer inquiries regarding product features, pricing, and availability.
- Created training materials for new employees on how to use various merchant services platforms.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Negotiated deals and handled complaints or objections.
Dog Wrangler
Caroline’s pampered pet motel
Ozark, Missouri
07.2022 - 11.2023
- Supervised playtime to ensure a safe and fun environment for all dogs.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Walked and exercised dogs during owner absences.
- Monitored dog interactions to ensure safety of both animals and humans.
- Delivered excellent service to pet owners to drive repeat business.
- Maintained clean and orderly play yards, kennels and cages.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Followed precise feeding instructions and schedules for animals under care.
- Conducted initial assessments of temperament for new dogs to ensure compatibility with group play.
- Participated in team meetings to discuss strategies for providing quality services to clients.
- Prepared food to meet needs of animals under care with appropriate meals.
- Facilitated socialization exercises to improve dog interactions and reduce anxiety.
- Administered medications and treatments as prescribed by veterinarians.
- Coordinated with veterinary services when medical attention was required.
- Administered medications according to veterinarian's instructions when required.
- Led outdoor walks and exercise sessions to promote physical health.
- Responded to emergency situations according to protocol to ensure animal welfare.
- Recommended additional services such as training classes or boarding options based on individual pet needs.
- Taught animals sit, stay and other basic commands.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
- Managed check-in and check-out processes, ensuring accurate record-keeping.
- Assessed animals for injury and illness.
- Created an enjoyable atmosphere for all guests through positive reinforcement techniques.
- Communicated effectively with dog owners about their pet's day and any notable incidents.
Construction Worker
Missouri Equipment and Leasing
Springfield, MO
03.2021 - 06.2022
- Performed site activities required of green-certified construction practices.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Measured distances accurately using tape measures or laser measuring devices.
- Cleaned up job sites after completion of projects.
- Filled cracks, holes or joints using caulking guns or putty knives.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Smoothed surfaces using sandpaper, scrapers or sanding machines.
- Erected scaffolding or swing gates or set up ladders to work above ground level.
- Prepared sheetrock, metal and wood surfaces for painting.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Used ladders and scaffolds to reach high walls and ceilings.
- Cleaned and smoothed surfaces prior to painting.
- Removed pictures, door knobs or electric switch covers prior to painting.
- Used power and hand tools safely and effectively.
- Calculated amounts of materials and estimated cost based on surface measurements or work orders.
- Completed diverse repairs on commercial and residential buildings and equipment.
- Used band, circular and compound miter saws.
- Laid and stained oak casings and hardwood floors.
- Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
- Shaped or cut materials to proper measurements using hand tools, machines or power saws.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Consistently constructed square and level projects.
- Roughed in door and window frames or subflooring in structures undergoing construction or repair.
- Led apprentices and trainees in building construction and renovation.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Promoted team safety by keeping work areas free of hazards.
- Verified trueness of construction using plumb and level.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Maintained tools and equipment in good condition by cleaning, lubricating, and performing minor repairs.
- Chipped away defective mortar from joints using chisels.
- Removed damaged materials and prepared surfaces for optimal installations.
- Dug holes for footings utilizing shovels and picks.
- Set stones according to blueprint lines using levels and plumb bobs.
- Tamped down earth around foundations prior to pouring concrete slabs.
- Organized and cleaned work area and tools.
- Erected and broke down scaffolding, ladders and other support structures for installations.
- Mixed mortar, plaster, and grout according to standard formulas.
- Transported heavy building materials to work sites manually or with the use of wheelbarrows.
- Constructed metal, chain link and wooden fences and borders.
- Sawed lumber and cut metal tubing to required lengths for fencing rails.
- Cleaned up worksites upon completion of each project ensuring no debris was left behind.
- Stocked supply areas with appropriate tools and materials needed for specific tasks.
- Utilized a variety of fastening techniques including cementing posts into place when necessary.
- Repaired existing fences that had been damaged by wind or other weather events.
- Completed work in different weather conditions and on diverse ground types.
- Used measuring and marking equipment to measure and mark site locations or placement of structures or equipment.
- Provided assistance to other workers on larger projects requiring multiple installers.
- Built picket fences by nailing pointed slats to rails.
- Measured and aligned posts using levels and bobs to verify alignment and achieve professional finished looks.
- Stretch wire and wire mesh between posts.
- Used spades and augers to dig fence post holes.
- Created postholes with appropriate equipment, including spades and posthole diggers and backfilled holes with dirt or concrete to secure fencing.
- Mentored new employees, coaching in job tasks and company procedures.
- Attached post caps, rails, pickets, and other components with nails or screws.
Trimmer
Pot farm in California
Janesville, California
03.2020 - 04.2020
- Performed regular inspections to identify pest infestations or other problems that could affect crop yield.
- Provided daily care for cannabis plants, including watering, pruning, trimming and harvesting.
- Regulated greenhouse conditions and indoor and outdoor irrigation systems.
- Maintained accurate records of all plant material including tracking from seed to sale.
- Developed nutrient solutions and fertilizers for marijuana plants based on soil tests and plant requirements.
- Utilized specialized equipment such as hydroponic systems to cultivate large numbers of marijuana plants efficiently.
- Monitor field conditions to determine crop readiness and sustainability.
- Harvested plants and transplanted or potted and labeled.
- Ensured compliance with local regulations regarding the production of medical marijuana.
- Participated in inspection, grading and post-harvest treatment of crops.
- Recorded information about pesticide use, yields or costs.
- Felt plant's leaves and noted coloring to detect insects or diseases.
- Assisted in the maintenance of a clean, safe and secure work environment for cultivation operations.
- Informed farmers or farm managers of crop progress.
- Cleaned work areas and maintained grounds and landscaping.
- Maintained detailed logs related to harvest cycles, drying times, curing processes.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Implemented preventative measures such as temperature control, light management and air circulation protocols to maximize crop yields.
- Monitored growth stages and health of marijuana plants to ensure optimal development.
- Managed inventory levels related to cultivation supplies such as nutrients, soil amendments, grow lights, irrigation components.
Warehouse Forklift Operator
Bass Pro Warehouse
Springfield, MO
10.2018 - 02.2020
- Inspected lifts before use to prevent damage to goods.
- Stored material by moving to appropriate area in warehouse.
- Organized warehouse and arranged items following procedures and safety rules.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Maintained accurate inventory records and prepared reports for management.
- Operated forklift to transport goods throughout warehouse.
- Received, inspected and stocked incoming shipments.
- Maintained current forklift training and certification as required by company policies.
- Loaded or unloaded shipments on trucks.
- Assisted with shipping and receiving activities as needed.
- Cleaned up spills or debris in work areas immediately following an incident.
- Tied and secured loads to prevent shifting or damage to items.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Boxed, labeled and added shrink wrapping to items.
- Transported material to correct locations and documented inventory changes.
- Operated power material handling equipment to accurately select and palletize loads.
- Unloaded incoming supplies and placed them into designated storage areas.
- Completed daily logs for recordkeeping.
- Collaborated with team members to complete tasks efficiently and accurately.
- Used handheld scanners for warehouse management system compliance.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
- Ensured efficient handling of merchandise and products to maintain inventory accuracy.
- Packaged, labeled and tagged goods before transfer.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Operated manual pallet jacks to move material around the warehouse.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Staged goods in loading dock area.
- Ensured all safety protocols were followed while operating the forklift.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved levers or controls of lifting devices to load, unload or stack material.
- Performed daily pre-shift inspections on forklifts and other equipment.
Dock Attendant
Goodwill
Springfield , MO
09.2017 - 10.2018
- Remained on-site during shift and continuously observed activity of visitors to prevent theft.
- Assisted donors with filling out donation forms accurately.
- Created reports on donation activity for management review.
- Maintained clean, orderly appearance of donation area.
- Collaborated with other staff members to ensure that all donations were processed efficiently and accurately.
- Offered donors assistance in unloading and carrying donations from vehicles.
- Ensured proper handling of all donated items.
- Presorted and labeled donations to prevent delays in stocking merchandise in stores.
- Explained donation policy politely when rejecting donations and recommended other options for disposal of items.
- Coordinated logistics related to pickup and delivery of donated items.
- Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
- Performed administrative tasks such as data entry, filing.
- Processed donor donations in a timely manner.
- Managed incoming calls from potential donors, addressing their questions and concerns promptly.
- Organized and filed paperwork related to donations received.
- Logged daily donations and issued tax receipts to donors.
- Attended meetings with other staff members regarding updates on donation activity.
- Locked doors, shut lights and turned on alarm system, adhering to store closing procedures.
- Verified donor eligibility for tax-deductible contributions.
- Greeted and welcomed donors at the donation center.
- Monitored inventory levels of donated items.
- Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques.
- Provided guidance to volunteers in processing donations.
- Provided donors with information about the organization's mission and services.
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
Merchant
Choose your own wireless
Springfield , MO
08.2016 - 08.2017
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Explained features of cell phones to potential buyers and answered questions.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Verified customer's identity before activating new devices.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed store displays ensuring that items were properly labeled and attractively presented.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained accurate records of all transactions for inventory control purposes.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
- Demonstrated how to use new phone models and accessories.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Advised customers on additional products such as insurance plans, chargers, cases.
- Assisted customers in selecting a phone plan that best suited their needs.
- Developed relationships with key contacts within the industry in order to keep informed of new products and services available.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
Education
GED -
Spokane Highschool
Spokane, MO02-2014
Skills
- Brand awareness
- Marketing techniques
- Customer relationship
- Negotiation expertise
- Teamwork
- Problem-solving aptitude
- Data confidentiality
- Professional demeanor
- Adaptability and flexibility
- Multitasking Abilities
- Product and service promotion
- Product knowledge
- Communication skills
- Cross-selling
- Attention to detail
- Team motivation
Timeline
Merchant
Vapor World
01.2024 - Current
Dog Wrangler
Caroline’s pampered pet motel
07.2022 - 11.2023
Construction Worker
Missouri Equipment and Leasing
03.2021 - 06.2022
Trimmer
Pot farm in California
03.2020 - 04.2020
Warehouse Forklift Operator
Bass Pro Warehouse
10.2018 - 02.2020
Dock Attendant
Goodwill
09.2017 - 10.2018
Merchant
Choose your own wireless
08.2016 - 08.2017
GED -
Spokane Highschool