Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caleb Glausier

Ellijay,GA

Summary

Dynamic phlebotomy professional with expertise in venipuncture and patient preparation, honed at Quest Diagnostics. Proven ability to enhance patient satisfaction through empathetic communication and meticulous specimen handling. Recognized for maintaining high accuracy in data entry and fostering positive relationships with diverse patients, ensuring a comfortable and efficient experience.

Professional with substantial experience in medical field, skilled in venipuncture and specimen collection. Known for fostering teamwork and ensuring accurate, timely results. Adaptable to changing needs and able to maintain high standards in patient care and lab procedures. Strong communication skills and attention to detail are key strengths.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Phlebotomy Float

Quest Diagnostics
11.2021 - Current
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Packaged and shipped specimens to central lab daily.
  • Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
  • Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
  • Logged patient information and recorded results into system.
  • Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Deli Associate

Walmart
02.2019 - 09.2021
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.

Assistant Manager

Krystal
06.2018 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Lead Key Holder

Dollar General Market
10.2017 - 02.2018
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
  • Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.

Education

Certificate of Phlebotomy - Phelebotomy

Kennesaw State University
Kennesaw, GA
10-2021

Gilmer High School
Ellijay, GA
05-2016

Skills

  • Venipuncture proficiency
  • Blood collection expertise
  • Patient preparation
  • Specimen labeling procedures
  • Specimen handling
  • Order of draw
  • Venipuncture expertise
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Accurate data entry
  • Patient flow management
  • Process quality management

Certification

  • PT - Phlebotomy Technician
  • QVP Program through Quest Diagnosics


Timeline

Phlebotomy Float

Quest Diagnostics
11.2021 - Current

Deli Associate

Walmart
02.2019 - 09.2021

Assistant Manager

Krystal
06.2018 - 02.2019

Lead Key Holder

Dollar General Market
10.2017 - 02.2018

Certificate of Phlebotomy - Phelebotomy

Kennesaw State University

Gilmer High School

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