Caleb Harris
Wapakoneta,OH
Summary
Dynamic shift leader with proven expertise in customer service, team training, and problem-solving. Known for enhancing team productivity and maintaining high-quality service standards in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Dishwasher
Charlotte Knights
Charlotte, North Carolina
06.2024 - 08.2024
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Operated dishwashing machinery following safety protocols.
- Inspected returned dishes for cleanliness, ensuring only sanitized items were restocked on shelves.
- Replenished clean utensils in designated storage areas, maintaining organization and facilitating quick access. in storage bins for easy access.
- Stocked service areas with clean plates, bowls, cups, and other items to support kitchen operations.
- Organized and stocked supplies to streamline kitchen operations and support staff efficiency.
Barista
Winans Chocolates and Coffees
Wapakoneta, Ohio
06.2024 - 02.2025
- Crafted high-quality coffee beverages using espresso machines and grinders.
- Guided customers in menu selections with tailored recommendations to enhance their experience.
- Managed morning rush of customers daily, delivering efficient and calm service under pressure.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed relationships with regular customers, recognizing preferences and anticipating needs to foster loyalty.
- Ensured cleanliness and organization of coffee shop and service areas.
- Operated point-of-sale system to process customer transactions efficiently.
Shift Leader
Winans Chocolates and Coffees
Wapakoneta, Ohio
02.2025 - 05.2026
- Responsible for the stores ordering: ordered daily coffees, syrups and miscellaneous supplies.
- Built and maintained relationships with customers and employees.
- Trained new employees on customer service and product knowledge techniques.
- Supervised and led employees, boosting productivity and elevating customer service standards.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Trained staff on job duties and safety protocols, ensuring compliance and preparedness for daily operations.
- Collaborated with management to implement new store policies, enhancing operational efficiency and compliance.
- Evaluated equipment functionality to prevent operational downtime. and reported maintenance needs promptly.
- Upheld company standards and compliance requirements for operations.
Manager
Winans Chocolates and Coffees
Wapakoneta, Ohio
05.2026 - 09.2026
- Supervised daily operations of chocolate and coffee production teams.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed scheduling to ensure adequate staffing during peak hours.
- Trained staff on safety procedures and quality standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries related to product offerings and service issues.
- Coordinated inventory management for raw materials and finished products.
- Collaborated with suppliers to maintain quality control of ingredients.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed team member abilities and delegated tasks to improve workflow.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Leader
Winans coffee chocolate
Wapakoneta, Ohio
09.2026 - Current
- Supervised and motivated employees to achieve high productivity and exceptional customer service.
- Trained new employees on customer service and product knowledge techniques.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Trained staff on job duties and safety protocols to ensure compliance and operational excellence.
- Managed inventory levels and coordinated supply orders to ensure café operations ran smoothly.
- Collaborated with management to implement new store policies and procedures.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
The Potter School
Online06-2026
High School Diploma -
Liberty University Online
Lynchburg, VA06-2026
Skills
- Customer service
- Team leadership
- Employee training
- Cash handling
- Coffee machinery
- Problem solving
- Advanced camera skills
- Digital photography
- Photo editing
- Editing skills
- Sports Photography
- Portrait Photography
- Nature Photography
- Strong portfolio
Affiliations
- Photography - now
- Volleyball player - now
- Sports player - all my life
- Youth Group Leader - Wapaknaz - now
- Volunteer in Kids Ministry - Wapaknaz - now
- Public speaker - now
Timeline
Shift Leader
Winans coffee chocolate
09.2026 - Current
Manager
Winans Chocolates and Coffees
05.2026 - 09.2026
Shift Leader
Winans Chocolates and Coffees
02.2025 - 05.2026
Dishwasher
Charlotte Knights
06.2024 - 08.2024
Barista
Winans Chocolates and Coffees
06.2024 - 02.2025
High School Diploma -
The Potter School
High School Diploma -
Liberty University Online