Caleb Henderson
Silver Creek,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Experience Service Desk Technician
Atrium Health Floyd
12.2020 - Current
- Created new accounts, reset passwords and configured access to servers and file management software for users
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Assisted customers with various types of technical issues via email, live chat and telephone
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Managed user profiles, security access and shared file structures
- Configured hardware devices and software settings to optimize network performance
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
IT Intern
Floyd Medical Center, FMC
07.2019 - 12.2020
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
- Provided excellent customer service by responding to phone, email and online requests, questions and complaints
- Set up and configured system user hardware and software applications.
Education
Associate of Applied Science - Cisco Exploration Specialization
Georgia Northwestern Technical College
Rome, GA07.2020
Associate of Applied Science - Microsoft
Georgia Northwestern Technical College
Rome, GA07.2020
Skills
- Microsoft Certified: Azure Administrator Associate
- Cloud Administration
- Cloud Networking
- Cloud Computing
- Cloud Storage
- CISCO Network Specialist
- PC Repair and Network Technician
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Help Desk Support
- Hardware and Software Repair
- Account Administration
- Active Directory account maintenance
Certification
Microsoft Certified: Azure Administrator Associate (AZ-104)
Timeline
Experience Service Desk Technician
Atrium Health Floyd
12.2020 - Current
IT Intern
Floyd Medical Center, FMC
07.2019 - 12.2020
Associate of Applied Science - Cisco Exploration Specialization
Georgia Northwestern Technical College
Associate of Applied Science - Microsoft
Georgia Northwestern Technical College
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