Caleb Hieb
Post Falls,Idaho
Summary
Adept at project management and problem-solving, I significantly enhanced operational efficiency at Registered Agents Inc. by streamlining documentation processes. My background with Johnson Construction showcases my expertise in estimating, budgeting, and ensuring safety compliance, driving project success while mentoring teams for peak performance.
Overview
8
8
years of professional experience
Work History
Journeyman Carpenter
Johnson Construction
08.2023 - Current
- Constructed, installed, and repaired structures and fixtures, including framing, drywall, cabinetry, flooring, trim, and roofing, applying accurate measurements for materials and labor costs.
- Worked closely with project managers and clients to ensure compliance with design specifications, timelines, and budgets.
- Accurately assessed material quantities and labor needs to meet project cost estimations and budgets.
- Mentored apprentices and assist with job site organization, maintaining a safe work environment, while adhering to cost-effective practices.
- Coordinated with multiple trades to enhance efficiency and cost-effectiveness in project executions.
- Studied blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required.
Reconstruction Technician
Servpro
08.2022 - 08.2023
- Spearheaded restoration initiatives for homes and businesses, emphasizing precise damage evaluation.
- Developed cost estimates and provided scopes of work for insurance purposes and client approvals
- Managed and coordinated demolition, debris removal, and structural repairs, keeping projects within budget and on schedule
- Worked closely with subcontractors, ensuring that labor and material costs stayed within estimates, ultimately improving project profitability
- Applied knowledge of industry-standard equipment and materials to minimize costs while maintaining quality standards
Knowledge Base Administrator
Registered Agents Inc.
05.2021 - 02.2022
- Maintained detailed process documentation to enhance projection consistency across various projects.
- Updated and aligned procedural content with current operational standards through collaboration with product managers and departments.
- Increased operational efficiency through collaboration with internal teams.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Facilitated training sessions for new employees on company policies and procedures.
- Performed data entry tasks into computer databases from paper documents.
Customer Service Representative
Corporate Guide
01.2019 - 05.2021
- Specialized in problem-solving, assisting clients with accounts and service issues, with a focus on providing accurate estimates for service times and resolutions.
- Handled extensive client communications and kept meticulous records, aiding project management.
- Contributed to training new employees, emphasizing accuracy and efficiency.
- Provided top quality control and eliminated downtime to maximize revenue.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Bank Teller
Inland Northwest Bank
07.2017 - 07.2018
- Worked with the manager to ensure compliance, which enhanced my understanding of financial management in the context of construction projects and estimating.
- Processed complex transactions with high accuracy.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Developed strong relationships with customers to ensure repeat business.
Education
TechDegree - Data Analyst
TeamTreehouse
02.2025
High School Diploma -
LV Academy
Lawrence, Kansas05.2015
Skills
- Estimating and Budgeting
- Project Management
- Problem solving
- Collaboration
- Safety and Compliance
- Construction site organization
- Blueprints and specifications
References
References available upon request.
Timeline
Journeyman Carpenter
Johnson Construction
08.2023 - Current
Reconstruction Technician
Servpro
08.2022 - 08.2023
Knowledge Base Administrator
Registered Agents Inc.
05.2021 - 02.2022
Customer Service Representative
Corporate Guide
01.2019 - 05.2021
Bank Teller
Inland Northwest Bank
07.2017 - 07.2018
TechDegree - Data Analyst
TeamTreehouse
High School Diploma -
LV Academy
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