Caleb Hoang
Phoenix,Arizona
Summary
Integrity-focused compliance professional skilled in investigations, audit reviews, and documentation analysis within regulated environments. Conducts thorough reviews of complaints, interviews stakeholders, and prepares comprehensive investigative reports. Identifies fraud indicators and operational risks, ensuring adherence to regulatory standards while enhancing organizational compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations & Compliance Manager
Champere Nail Bar
Phoenix, Arizona
11.2024 - Current
- Reviewed transaction documentation and operational records to identify inconsistencies and policy violations.
- Investigated operational issues and customer complaints through documentation analysis and staff interviews.
- Documented investigative findings and implemented corrective measures to strengthen internal controls.
- Managed operational records and financial documentation to ensure compliance with internal processes.
Service Director – Safety Audit & Compliance
Air Canada
Vancouver, Canada
01.2017 - 11.2024
- Reviewed incident documentation and operational reports to identify violations and compliance gaps.
- Conducted operational compliance audits to verify adherence to regulatory standards and internal policies.
- Supervised operational personnel to ensure compliance with safety and regulatory standards.
- Performed investigative reviews, including personnel interviews and documentation analysis.
- Prepared structured investigative reports summarizing findings and recommendations for corrective actions.
- Presented investigative findings and risk assessments to senior leadership for informed decision-making.
Flight Attendant – Safety & Compliance Operations
Jazz Aviation
Calgary, Canada
05.2014 - 01.2017
- Monitored compliance within federally regulated aviation environment to uphold safety standards.
- Reviewed documentation and reported incidents of operational irregularities to strengthen safety protocols.
- Maintained operational records to support safety reviews and compliance monitoring.
- Collaborated with leadership to ensure adherence to regulatory procedures enhancing operational integrity.
Education
Associate of Science - Science
Rosemont College
Montreal, Canada06-1999
Skills
- Compliance audits
- Fraud detection
- Regulatory Reporting
- Program Integrity Investigations
- Investigative Case Management
- Evidence & Documentation Review
- Risk analysis
- Policy Interpretation
- Supervision & Staff Coordination
- Investigative Interviewing
Certification
Arizona Driver's License
Investigative Workflow Experience
- Complaint / Incident Intake Review
- Case Documentation & Evidence Review
- Investigative Interviews
- Compliance Determination
- Investigative Report Preparation
- Management Briefings & Corrective Action Recommendations
Timeline
Operations & Compliance Manager
Champere Nail Bar
11.2024 - Current
Service Director – Safety Audit & Compliance
Air Canada
01.2017 - 11.2024
Flight Attendant – Safety & Compliance Operations
Jazz Aviation
05.2014 - 01.2017
Associate of Science - Science
Rosemont College