Caleb Katinga
Dallas,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to multitask and collaborate effectively, enhancing customer satisfaction. Skilled in problem-solving and maintaining safety standards while operating machinery. Recognized for achieving high accuracy in transactions and fostering teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Crew Member/cashier
Dollar Tree
Plano, TX
03.2024 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
CSR
Dominos
Plano, TX
01.2024 - 02.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
General Labor/Warehouse Worker
TMD Staffing
Plano, TX
06.2023 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Crew Member/cook
McDonald’s
Arlington, TX
12.2022 - 05.2023
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
Car Hop/Cook
Sonic
Arlington, TX
10.2022 - 05.2023
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Machine Operator
Onin Staffing Agency
Arlington, TX
05.2022 - 08.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Machine Operator/General Labor
On Track Staffing
Denton, TX
11.2021 - 02.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Cashier/Cook/CSR
RaceTrac
Denton
03.2021 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Achieve Academy
2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Attention to detail
- Customer engagement
- Safety awareness
Timeline
Crew Member/cashier
Dollar Tree
03.2024 - 02.2025
CSR
Dominos
01.2024 - 02.2024
General Labor/Warehouse Worker
TMD Staffing
06.2023 - 01.2024
Crew Member/cook
McDonald’s
12.2022 - 05.2023
Car Hop/Cook
Sonic
10.2022 - 05.2023
Machine Operator
Onin Staffing Agency
05.2022 - 08.2022
Machine Operator/General Labor
On Track Staffing
11.2021 - 02.2022
Cashier/Cook/CSR
RaceTrac
03.2021 - 03.2021
Achieve Academy