Caleb Keaton
Battle Creek,MI
Summary
Reliable and equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
Work History
Retail Sales Advisor
Best Buy
04.2024 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers and provided outstanding customer service.
- Answered questions about store policies and addressed customer concerns.
Omni Associate
Kohls Corp
09.2023 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Applied Science - Cybersecurity
Kellogg Community College
Battle Creek, MI05-2026
High School Diploma -
Lakeview High School
Battle Creek, MI05-2023
Skills
- Adaptability
- Brand Awareness
- Goal-Oriented
- Customer Service
- Calm Demeanor
- Customer Assistance
- Problem-Solving
- Teamwork and Collaboration
- Customer Engagement
- Interpersonal Communication
- Critical Thinking
Timeline
Retail Sales Advisor
Best Buy
04.2024 - Current
Omni Associate
Kohls Corp
09.2023 - 01.2024
Associate of Applied Science - Cybersecurity
Kellogg Community College
High School Diploma -
Lakeview High School
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