Caleb Kurz
Rochester,MI
Summary
A natural problem-solver with a track record for enhancing guest relations and store operations through exceptional communication and strong empathy. Excelled in team leadership and problem-solving, training new personnel, and maintaining high cleanliness standards. Skilled in accurate money handling and stress tolerance, consistently improving customer satisfaction and workplace efficiency.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
05.2023 - 02.2025
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Trained new personnel regarding company operations, policies and services.
Crew Member
Chipotle
06.2022 - 04.2023
- Worked front counter, online and in-store orders, and food preparation.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Lead Server
Compass Group USA
04.2021 - 06.2022
- Lead Server in a fine-dining restaurant located in a nursing home.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with the residents.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Crew Member
Pizza Express
03.2020 - 01.2021
- Worked front counter, food line and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Prepared products following restaurant, health, and safety standards and procedures.
Concessions Worker
Mjrtheatres
11.2018 - 03.2020
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
No Degree - Film And Video Production
Motion Picture Institute
Troy, MI10-2023
High School Diploma -
Waterford Mott High School
Waterford, MI06-2022
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Team leadership
- Problem-solving
- Employee training and development
- Accurate money handling
- Cleanliness standards
Timeline
Guest Advocate
Target
05.2023 - 02.2025
Crew Member
Chipotle
06.2022 - 04.2023
Lead Server
Compass Group USA
04.2021 - 06.2022
Crew Member
Pizza Express
03.2020 - 01.2021
Concessions Worker
Mjrtheatres
11.2018 - 03.2020
No Degree - Film And Video Production
Motion Picture Institute
High School Diploma -
Waterford Mott High School
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