Caleb Ladner
Irvington,AL
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
Spanish Fort, AL
04.2022 - Current
- Networked at events and by phone to expand business profits and revenues.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Increased profits by Number% through generating and maintaining relationships with Number accounts and effectively selling new products.
- Prepared pricing agreements and contracts to close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Bartender
The Original Oyster House
Spanish Fort, AL
04.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Increased bar revenue through development and marketing of featured cocktails.
- I started my job as a host, back in 2016, i then became a cashier, after the pandemic I started banquet serving, and finally I started bartending.
Education
High School Diploma -
Mary G Montgomery High School
Semmes, AL05.2018
Skills
- Bar Operations and Logistics
- Identification and Compliance
- Monitoring Alcohol Consumption
- Interpersonal Relationships
- Cleaning and Sanitizing
- Cash Handling and Management
- Responsible Serving
- Cocktail Service
- Hospitality and Guest Service
- Teamwork and Professionalism
- Mixology Techniques
- Ability to Lift 30 Pounds
- Multitasking and Prioritization
- Handling Difficult Customers
- Honest and Dependable
- Time Management
- Liquor Law Compliance
- Engaging Customers
- Friendly and Outgoing
- Bussing and Serving
- Relationship Building
- Pre Shift Preparation
- Food Sales and Promotion
- New Cocktail Creation
- Banquet Events
- Issue Resolution
- Opening and Closing Procedures
- Fast Learner
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
04.2022 - Current
Bartender
The Original Oyster House
04.2016 - Current
High School Diploma -
Mary G Montgomery High School
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