Dynamic shift leader with a proven track record in team supervision, conflict resolution, and enhancing customer satisfaction. Adept at training staff and ensuring compliance with safety regulations.
Overview
4
4
years of professional experience
Work History
Shift Leader
D'Angelo Grilled Sandwiches
Portsmouth, NH
03.2025 - Current
Supervised team activities to ensure efficient shift operations.
Trained new employees on food preparation and customer service standards.
Assisted in managing inventory levels and stock replenishment processes.
Ensured compliance with health and safety regulations during daily operations.
Resolved customer complaints to enhance satisfaction and loyalty.
Collaborated with management to implement promotional campaigns effectively.
Monitored employee performance and provided constructive feedback for improvement.
Nightime Janitor/Office Building Cleaner
Michaels Cleaning Company
Portsmouth, NH
01.2024 - 06.2024
Maintained cleanliness and sanitation of assigned areas using appropriate cleaning techniques and equipment.
Executed daily cleaning tasks, including vacuuming, mopping, and dusting to ensure a hygienic environment.
Operated various cleaning machinery, such as floor buffers and extractors, to enhance efficiency in cleaning processes.
Followed safety protocols meticulously while handling cleaning chemicals and equipment to prevent accidents.
Conducted regular inspections of facilities to identify areas needing attention or maintenance improvements.
Specialty Coffee/smoothie Maker/server
Tuckers
Dover, NH
01.2022 - 01.2023
Prepared a variety of smoothies and coffee using high-quality ingredients and precise measurements.
Monitored customer feedback to refine service delivery and improve overall experience.
Streamlined daily operations by organizing workstation layout for optimal efficiency during peak hours.
Operated blending equipment efficiently while maintaining cleanliness and safety standards.
Assisted in managing inventory levels, ensuring timely stock replenishment for smoothie supplies.
Trained new team members on proper smoothie preparation techniques and equipment usage.