James Devin Martens
Tallahassee
Summary
Seasoned IT Specialist with 17 years of experience in network administration, troubleshooting, and system support. Holds an A.S. in Networking Services Technology along with CompTIA A+ and Microsoft certifications. Proven ability to reduce downtime, enhance system efficiency, and deliver customer-focused solutions across enterprise and small business environments. Seeking a long-term IT support role to apply technical expertise, education, and leadership to organizational success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Owner / Technician
Eaglenet Services LLC
Tallahassee
02.2019 - Current
- Provided IT consultation and infrastructure support to small businesses and residential customers.
- Managed daily operations of residential and commercial service projects.
- Oversaw financial planning and budgeting for business initiatives.
- Facilitated contract execution with Driven Brands Inc. for IT services to Take 5 Oil Change LLC and 1-800 Radiator.
- Installed, configured, upgraded, and troubleshot hardware components such as servers, PCs, printers, routers, and switches.
- Conducted routine maintenance tasks such as patching cables, replacing defective components, or reconfiguring equipment.
IT Support Technician
Conduent (Formerly: LearnSomething, Inc.)
Tallahassee
08.2014 - 03.2018
- Researched and supported consumers with technical issues via phone and email.
- Logged, assigned, and escalated Help Desk Tickets for each inquiry.
- Provided remote support sessions to address complex technical problems.
- Created learning tools and guides for daily employee reference.
- Generated weekly and monthly Help Desk Ticket reports for staff review.
IT Support Technician
Sunshine Car Care, LLC
Tallahassee
02.2010 - 11.2013
- Delivered remote and on-site IT support for 40+ corporate and franchise Super-Lube locations across multiple states.
- Configured and maintained networks, POS systems, thin clients, video surveillance, and peripheral devices.
- Upgraded pay desk systems from Windows XP Pro to Windows 7 Pro across corporate and service center sites.
- Created and implemented interactive PDFs and Excel forms to streamline documentation and reporting.
- Researched, procured, and deployed hardware/software to ensure reliable operations across all locations.
Lawn Service Owner / Operator
The Lawn Barbers, LLC
Tallahassee
07.2007 - 12.2009
- Established and operated a lawn care business with one full-time employee and several part-time employees.
- Grew customer base to over 100 loyal clients within the first year.
- Trained staff on best practices in lawn maintenance and equipment usage.
- Maintained equipment and tools to ensure safe and effective operation on job sites.
- Successfully sold business, achieving favorable results.
IT Support Technician
Sunshine Car Care, LLC
Tallahassee
03.2006 - 05.2007
- Supported IT Department and Office Administration operations
- Diagnosed hardware and software issues for efficient resolution and user satisfaction.
- Documented support processes and created knowledge base articles for team reference.
- Performed maintenance and upgrades to existing computer systems as needed.
IT Help Desk / Tech Support
Tallahassee Community College
Tallahassee
01.2004 - 02.2006
- Facilitated password resets for TCC login credentials for students, faculty, and staff.
- Diagnosed and resolved hardware and software issues.
- Generated trouble tickets for unresolved issues requiring technician intervention.
- Installed and configured new hardware, software and peripheral devices.
- Designed and networked A+ Computer Labs to enhance facilities for future students.
Store Manager
Super Lube, Inc.
Tallahassee
10.1998 - 12.2003
- Managed multiple lube shops over four years, ensuring operational efficiency.
- Received Manager of the Month recognition for outstanding performance.
- Consistently met or exceeded monthly sales and car-count targets.
- Developed new inventory charts and documentation for corporate store use.
Office Personnel
Kelly Services Temp Agency
05.1997 - 09.1998
- Assisted the Dept. of Insurance (Liquidation and Rehabilitation) with organizing and maintaining filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office communications and scheduled appointments for executives and staff.
- Ensured efficient operation of office equipment such as printers, copiers, computers and fax machines.
- Consistently used Microsoft Office Suite to produce professional reports, maintain records, and assist IT and administrative functions.
F-15 Crew Chief
U.S. Air Force
Tyndall AFB
04.1992 - 04.1996
- Maintained, repaired, and performed routine inspections.
- Recognized as Assistant Crew Chief of the Quarter for outstanding performance.
- Maintained detailed records of maintenance, repairs, and modifications.
- Troubleshot systems to isolate mechanical or electrical faults and repair components.
Shift Manager
McDonalds
Haughton
02.1989 - 03.1992
- Recognized as Employee of the Month for outstanding performance and dedication.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new employees on procedures and company standards for quality service.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
A.S. Degree - Networking Services Technology (User Support Track)
Tallahassee Community College
Tallahassee, FL01.2005
Network And System Administration
Computer Tutors USA
Tallahassee, FL01.2014
Skills
- Computer troubleshooting and repair
- Network troubleshooting
- Windows operating systems
- Microsoft Office suite
- IT infrastructure support
- Help desk operations
- Client service and support
- Remote assistance
Certification
- CompTIA A+ Certified (COMP001020687965).
- Microsoft Certified Professional.
- Exam 410: Installing and Configuring Windows Server 2012.
Timeline
Owner / Technician
Eaglenet Services LLC
02.2019 - Current
IT Support Technician
Conduent (Formerly: LearnSomething, Inc.)
08.2014 - 03.2018
IT Support Technician
Sunshine Car Care, LLC
02.2010 - 11.2013
Lawn Service Owner / Operator
The Lawn Barbers, LLC
07.2007 - 12.2009
IT Support Technician
Sunshine Car Care, LLC
03.2006 - 05.2007
IT Help Desk / Tech Support
Tallahassee Community College
01.2004 - 02.2006
Store Manager
Super Lube, Inc.
10.1998 - 12.2003
Office Personnel
Kelly Services Temp Agency
05.1997 - 09.1998
F-15 Crew Chief
U.S. Air Force
04.1992 - 04.1996
Shift Manager
McDonalds
02.1989 - 03.1992
A.S. Degree - Networking Services Technology (User Support Track)
Tallahassee Community College
Network And System Administration
Computer Tutors USA