Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Caleb Moisant

Gastonia,NC

Summary

Adept contributor with a 10+ year record of a proven ability to master new systems and processes rapidly, while pivoting to meet evolving demands, and acquiring expertise across diverse tasks with efficiency. Combines a high level of technical experience with schematic interpretation, along with a proven track record in enhancing pipeline safety and efficiency, to deliver exceptional customer service. Proficient at problem-solving and fostering collaboration across teams to achieve outstanding results in system hydraulics and engineering adherence.

Overview

10
10
years of professional experience

Work History

Telemetry Technician II

Piedmont Natural Gas
Charlotte, NC
12.2021 - Current
  • Provides collaboration and support to Engineering, System Planning, Distribution Construction, Sales, Major Projects, Gas Control, SCADA, Fabrication, and Resource Centers for the successful execution of pipeline construction, in-line inspection routines, and emergency response.
  • Collaborates with NC state inspectors to perform visual inspections aimed at ensuring adherence to DOT standards for transmission stations and industrial/commercial locations.
  • Responsible for redlining inaccurate engineering schematics, drawings, and as-builds to facilitate necessary modifications.
  • Efficiently operated the Field Smart/GSA database in order to access accurate blueprints of main and service natural gas lines.
  • Provides guidance for WAP development, and supervised the execution of related tasks.
  • Manage comprehensive documentation tasks involving DevonWay procedures for station maintenance, SCADA point maintenance, tool calibration, and tool request/transfers.
  • Oversaw the instruction process for two recently recruited telemetry technicians, simultaneously guiding two industrial meter technicians in meeting job demands and anticipated outcomes.
  • Responsible for the installation, inspection, testing, and maintenance of pressure control equipment at Regulator Stations.
  • Ensures efficient execution of scheduled gas measurement equipment inspections, tests, calibrations, and maintenance.
  • Execute a thorough information collection of customer equipment attributes, billing consumption, and account figures using S2K.
  • Install, repair, proof-test, and maintain Group IV meter sets, and associated regulators and reliefs.
  • Install, repair and maintain Large Volume Remote Meter Reading devices and related components.
  • Ensure effective odorization of natural gas in both existing and newly constructed pipelines.
  • Install, inspect, test, and maintain communications circuits, modems, radio, and wireless devices, including those utilized with the applicable SCADA application.
  • Demonstrates a consistent commitment to delivering high-quality tasks, fostering a positive perception among customers and the company. Proficiently handled customer queries.
  • Maintain accurate records of billing adjustments, meter repairs, meter tests, compliance, and maintenance activities, as well as customer orders and service work.

Field Customer Service

Piedmont Natural Gas
Charlotte, NC
05.2019 - 12.2021
  • Led the Slip special project, coordinating work with contractors and customers for service line replacements and permit processing.
  • Surveyed service cards, Fieldsmart, and GSA Lite for precise underground location accuracy.
  • Managed the completion of third-party damage investigations with attention to detail.
  • First responder for natural gas leaks, both indoor and underground, for services and mains.
  • Demonstrated proficiency in identifying and rectifying grade leaks, while meticulously documenting issues for recheck or repairs.
  • Install residential and small commercial meters.
  • Carried out in-depth field investigations on cases of gas and bill theft.
  • Troubleshooting natural gas appliances and repairs.
  • Showcased abilities in problem-solving and organization.

Premise Technician

Southwestern Bell
Arlington, TX
01.2015 - 05.2019
  • Facilitated effective communication among multiple support groups in order to correct plant blueprints, adjust work orders, and successfully address customer tickets, meeting their expectations, and ensuring satisfaction.
  • Delivered accurate descriptions of company documents, elucidating completed tasks and reasons for dispatch upon resolving consumer tickets.
  • Demonstrated commitment to quality assurance by meeting or exceeding metrics for efficiency, productivity, and dispatch effectiveness, while upholding stringent safety standards.
  • Modified work orders to address mismatches in requested services and available resources, while examining cable faults and shorts.
  • Installed aerial and buried utility lines to residential and business premises.
  • Installed and trained on grounding procedures for compliance, and foreign voltage safety measures.
  • Experienced in installing Network Interface Devices (NID) on homes and businesses to connect utility lines to indoor customer wiring.
  • Installed and provided maintenance to routers, modems, and wireless devices.
  • Established and configured static and dynamic IP addresses.

Education

Associate in Engineering (AE) - Mechanical Engineering

Central Piedmont Community College
Charlotte, NC
05-2025

Class of 2012 -

Western Hills High School
Fort Worth, TX

Leadership Training -

Team Building Education, INC.
Fort Worth, TX

Skills

  • Lean Six Sigma Yellow Belt
  • Schematic, Engineering, and as-built drawings interpretation
  • GSA & Field Smart
  • Enhanced Problem Solving
  • Proficient in the Microsoft Office Suite
  • SCADA
  • C
  • S2K
  • Safety & Cust Service for Prem Techs
  • Network Telephony and Premise Wiring

Awards

  • AT&T Perfect Safety Record For 1 Year 2016
  • AT&T Perfect Attendance Record For 2 Years 2017
  • AT&T Living the Code 2018
  • AT&T Our Promise 2019
  • AT&T Effortless Customer Experience 28 Perfect Surveys- 1st Quarter 2019

References

Available upon request

Timeline

Telemetry Technician II

Piedmont Natural Gas
12.2021 - Current

Field Customer Service

Piedmont Natural Gas
05.2019 - 12.2021

Premise Technician

Southwestern Bell
01.2015 - 05.2019

Associate in Engineering (AE) - Mechanical Engineering

Central Piedmont Community College

Class of 2012 -

Western Hills High School

Leadership Training -

Team Building Education, INC.

Similar Profiles

CREATE PROFILE
Caleb Moisant