Stefanie Geroianni
San Antonio,USA
Summary
Dynamic individual with hands-on experience in Customer Service and training. A talent for navigating challenges as well as guiding others with patience and understanding. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Dealership experience from 2009 - 2011 for Mazda. Assisted with morning meeting announcements and trained new hires on the software.
Overview
15
15
years of professional experience
Work History
Fraud Analyst II
JP Morgan Chase
San Antonio, TX, USA
08.2024 - 06.2026
- Mitigated and prevented financial losses associated with high-risk online transactions. Ensured positive customer outcomes by applying logical problem-solving and sound judgment. Worked independently and as part of a team to achieve performance goals. Proactively suggested process improvements. Maintained efficiency in a metrics-driven environment. Adapted to shifting schedules and business needs.
Member Services Rep
Pentagon Federal CU
San Antonio, TX, USA
08.2021 - 08.2024
- Member Service for incoming calls relating to deposit accounts, credit cards, personal and auto loans, and certificates of deposit.
Technical Support II
OKIN Process
San Antonio, TX, USA
08.2020 - 07.2021
- Helped various campaigns since OKIN Process is an outsourced company with headquarters in Czech Republic. Assisted with Covid Support hotline for the city of St Louis, MO. Provided information to residents. Another service was calls for support for the Joe Biden campaign in the city of Chicago, IL.
Customer Service Rep
Southwest Airlines
San Antonio, TX, USA
11.2015 - 02.2020
- Representative for Customer Service and Support in the call center. Technical Support Team Member for agents, assisting with software and hardware issues. Peer Coaching, and assisting new hires when needed. Computer driver, assisting training instructor for One Res classes. Volunteered for Ronald McDonald House breakfast.
Customer Support & Sales Support HCP Team
BD
San Antonio, TX, USA
10.2011 - 05.2015
- Supported North America Field Sales Team. Handle customer inquiries, complaints, and product questions. Became the trusted contact for the Sales Team through strong recommendations from Diabetic Sales Consultants. Stellar reputation for prompt response, fast and efficient problem solving ability as well as excellent customer service skills. Tracked department metrics as well as maintained highest personal performance record.
Education
Business
San Diego Miramar College
San Antonio, CA, USA01.2001
Psychology
San Diego Mesa College
San Diego, CA, USA01.1991
Skills
- Expert in SAP 40 & 60, Microsoft Outlook, and computer knowledge
- Advanced skills in Microsoft Office; Word, Excel, and Power Point
- Advanced skills in Amadeus
- Some experience with PeopleSoft software
- Lean Six Sigma Yellow Belt
- Accuracy, Adaptability, Analytical Thinking, Customer Experience, Data Literacy, Decision Making, Emotional Intelligence, Escalations, Growth Mindset, Influence, Listening & Questioning, Mentoring, Personal Resiliency, Problem Solving, Strategic Thinking, Systems Knowledge, Task Management, Teamwork, Verbal and Written Communication
Professional Affiliations, Community Involvement
- Pressing On, San Antonio, TX, 2011-08, 2015, Volunteer office help August 2011-2015
- Meals on Wheels, Volunteer delivery driver, San Antonio, 2012, 2015, Volunteer delivery driver for Meals on Wheels San Antonio 2012 - 2015
- San Marcos, CA Chamber of Commerce, Ambassador, San Marcos, CA, 1997, 1998, Ambassador for the San Marcos, CA Chamber of Commerce 1997 - 1998
- City of Poway, CA, Volunteer, Poway, CA, 1990, 1991, Volunteer for the City of Poway, CA Poway Lake Clean Up project 1990 - 1991
Timeline
Fraud Analyst II
JP Morgan Chase
08.2024 - 06.2026
Member Services Rep
Pentagon Federal CU
08.2021 - 08.2024
Technical Support II
OKIN Process
08.2020 - 07.2021
Customer Service Rep
Southwest Airlines
11.2015 - 02.2020
Customer Support & Sales Support HCP Team
BD
10.2011 - 05.2015
Psychology
San Diego Mesa College
Business
San Diego Miramar College