Stefanie Geroianni
JP Morgan Chase
San Antonio,USA
1
Certification
15
years of professional experience
Fraud Analyst experienced in identifying and mitigating financial risks through data analysis and risk assessment. Achieved effective fraud detection by leveraging strong analytical abilities and pattern recognition. Focused on delivering results and adapting to evolving challenges within collaborative team environments.
Work History
Fraud Analyst II
1 Year 10 Months- Mitigated financial losses from high-risk online transactions through effective risk assessment. Ensured positive customer outcomes by applying logical problem-solving and sound judgment in transaction reviews. Worked independently and as part of a team to achieve performance goals. Suggested process improvements that enhanced transaction monitoring efficiency. Maintained efficiency in a metrics-driven environment. Adapted to shifting schedules and business needs.
- Analyzed fraud patterns using advanced data analytics tools to detect suspicious activities.
- Resolved complex issues with empathy and professionalism, consistently de-escalating difficult situations while achieving positive outcomes for both customers and the business.
Member Services Rep
3 Years- Handled incoming calls regarding deposit accounts, credit cards, personal and auto loans, and certificates of deposit.
- Provided exceptional member support through effective communication and problem resolution.
- Assisted members with account inquiries, transactions, and loan applications efficiently.
- Educated members on product offerings, enhancing overall member satisfaction and engagement.
Technical Support II
11 Months- Supported diverse campaign initiatives since OKIN Process is an outsourced company with headquarters in the Czech Republic. Assisted residents through Covid Support hotline for St Louis, MO, delivering critical information during the pandemic. Provided call support for Joe Biden campaign in Chicago, IL, engaging voters and addressing inquiries.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Rep
4 Years 3 Months- Provided customer service and support in call center, addressing inqAssisted agents as technical support team member, troubleshooting software and hardware challenges.software and hardware issues. Provided peer coaching to new hires to enhance their skills and knowledge, and assisting new hires when needed. Worked as Tier II support for agents on the phone as a supervisory role when needed for questions or difficult calls. Served as computer driver, assisting training instructors during One Res classes for the newly acquired Amadeus software integration.
- Volunteered at Ronald McDonald House by preparing and serving breakfast for families. for Ronald McDonald House breakfasts.
- Chosen to represent call center employees for the Care Team. The Care Team was responsible for consistent, specialized empathy training utilized during possible disaster situations, to assist and comfort victims and their families.
Customer & Sales Support HCP Team
3 Years 7 Months- Supported North America Field Sales Team. Handled customer inquiries, complaints, and product questions. Became the trusted contact for the Sales Team through strong recommendations from Diabetic Sales Consultants. Stellar reputation for prompt response, fast and efficient problem solving ability as well as excellent customer service skills. Tracked department metrics as well as maintained the highest personal performance record.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
- Business
- Business Communications I & II
- Business Law I & II
- Economics I & II
- Psychology
- Psychology & Abnormal Psychology
- English, Greek Literature, Philosophy, Child Development
Skills
Expert in SAP 4.0 & 6.0
Fraud Detection Tools
Data Analysis Techniques
Microsoft Office proficiency
Risk Assessment Methods
Process Improvement
Core competencies
Fraud detection
Certification
- Yellow Belt, Lean/Six Sigma
Timeline
Fraud Analyst II
JP Morgan Chase
08.2024 - 06.2026Read More
Member Services Rep
Pentagon Federal CU
08.2021 - 08.2024Read More
Technical Support II
OKIN Process
08.2020 - 07.2021Read More
Customer Service Rep
Southwest Airlines
11.2015 - 02.2020Read More
Customer & Sales Support HCP Team
Becton Dickinson
10.2011 - 05.2015Read More
San Diego Miramar College
from Business
Read More
San Diego Mesa College
from Psychology
Read More
Professional Affiliations, Community Involvement
- Pressing On, Volunteer office help, San Antonio, TX, 2011-08, 2015
- Meals on Wheels, Volunteer delivery driver, San Antonio, 2012, 2015
- San Marcos Chamber of Commerce, Ambassador, San Marcos, CA, 1997, 1998
- Poway Lake Clean Up project, Volunteer, Poway, CA, 1990, 1991
Awards
- Fraud Analyst of the Quarter 1 2025 for JPMorgan Chase
- Employee of the Year 2023 PenFed Credit Union
- Volunteer of the Year 2012 Becton Dickinson