Caleb Nalli
Tecumseh,MI
Summary
Dynamic and results-oriented professional with a proven track record at the University Of Michigan Credit Union, where I closed over $1,000,000 in loans in 2023. Expert in customer service and credit assessment, I excel in situational de-escalation and fostering customer loyalty. Renowned for mentoring teams to exceed customer expectations, enhancing financial health, and driving service improvements.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Representative
University Of Michigan Credit Union
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated and engaged customers with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Closed over 1,000,000 in loans to date for 2023
Team Lead
Dicks Sporting Goods
09.2018 - 09.2021
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Seasonal Worker
Lowes Home Improvment
06.2018 - 10.2018
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Crew Team Member
McDonald's
04.2016 - 01.2018
- Recorded orders by answering customer questions and entering requests in system.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Worked front counter, drive-thru and other areas.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Operated register to process payments and collect cash payment for order totals.
Education
Kinesiology
Washtenaw Community College
Ann Arbor, MI05-2027
Skills
- Member correspondence
- Customer service-focused
- Credit assessment
- Situational de-escalation
Certification
NMLS Certified
Timeline
Member Service Representative
University Of Michigan Credit Union
08.2021 - Current
Team Lead
Dicks Sporting Goods
09.2018 - 09.2021
Seasonal Worker
Lowes Home Improvment
06.2018 - 10.2018
Crew Team Member
McDonald's
04.2016 - 01.2018
Kinesiology
Washtenaw Community College
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