Caleb Nay
Anchorage,AK
Summary
I am a person with diverse work experience, given the many opportunities I've received I have acquired many skills across many positions that I carry with me everywhere. I am a high level professional in the office and hard worker outside of it. I’ve volunteered as a mentor and coach to youth from ages ranging from five to 25 years old in Alaska for 7 years combined; being a role model, teacher, coordinator and leader. I enjoy working with purpose.
Overview
14
14
years of professional experience
Work History
Case Management Support
Southcentral Foundation
Anchorage, AK
06.2024 - Current
- Referral processing and management.
- Chart creation
- Appointment scheduling
- Customer owner correspondence
- General office duties
- Working with the ICT
Support Assistant
Chief Seattle Club
Seattle, WA
12.2022 - 05.2024
- Provided crisis intervention services for clients experiencing acute distress.
- Assisted clients in accessing community resources, such as housing, food pantries, and transportation options.
- Maintained thorough case history records, and wrote detailed reports.
- Maintained lists of resources that are helpful to clients.
- Evaluated and addressed individual client needs and concerns.
- Assisted in organizing and distributing donated items to homeless clients.
Customer Service Representative
Circle K
Fairbanks, AK
08.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
IT Administrative Assistant
Tanana Chiefs Conference
Fairbanks, AK
06.2021 - 10.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Configured electronic assets
- Developed strategies to reduce costs while maintaining high standards of quality.
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
Assistant Harbormaster
City Of Dillingham
Dillingham, AK
05.2020 - 08.2020
- Directed and coordinated activities of harbor personnel, including scheduling and assigning work, evaluating performance, training, disciplining, and resolving grievances.
- Operated hydraulic crane
- Obtained signatures for financial documents and internal and external invoices.
- Fishing vessel rescue/recovery
- Maintained docks
- Organized and conducted regular inspections of all vessels entering or leaving port to ensure adherence to safety regulations.
- Monitored incoming and outgoing vessels for compliance with regulations concerning safety, security, environmental protection and navigation.
Youth Coordinator
Fairbanks Native Association
Fairbanks, AK
09.2018 - 06.2019
- Worked with interdisciplinary team to develop individualized treatment interventions.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Documented meetings, interventions and contacts with clients to optimize care.
- Assigned group or family sessions to assist with modifying problem behaviors.
- Identified clinical or case management needs to promote quality of care.
- Referred individuals to outside resources and services for additional support.
Commercial Fisherman
Independent Contract
Ekuk, AK
01.2011 - 01.2019
- Performed minor landscaping
- Operated large boat(32’)
- Completed minor repairs and general maintenance and shipboard equipment to keep machinery operational.
- Monitored fish, checking for defects and disease and promptly discarded deceased fish to prevent illness.
- Drove Manual Transmission
- Operated hydraulic Truck bed
Program Coordinator
Southcentral Foundation
Anchorage, AK
08.2017 - 09.2018
- Schedule meetings
- Pediatric programs-outreach
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Leave request management
- License/credential tracking
- Provider schedule management
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending management team meetings and coordinating interdepartmental information exchanges.
- Company finance, credit card utilization and reporting
Administrative Support III
Southcentral Foundation
Anchorage, AK
02.2017 - 08.2017
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Scheduled and confirmed appointments.
- Work with integrated care teams
- Cleaning customer areas
- Multi-tasked multiple software's while on phone etc
- Survey count and management
Security Officer
Southcentral Foundation
Anchorage, AK
02.2016 - 10.2016
Landfill Operator
City of Dillingham
Dillingham, AK
05.2015 - 08.2015
SouthcentralSouthcentralSouthcentral
- Worked independently
- Operated Pennram ESS Incinerator
- Troubleshot and diagnosed equipment malfunctions to minimize downtime.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Lifted 50lbs and above
- Money inventoried and cashiered
- Handled sensitive waste: used hospital waste
- Operated heavy machinery: Front end loader, bobcat
Stock Clerk
Alaska Commercial Company
Dillingham, AK
09.2010 - 10.2012
- Exceptional customer service
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Moved items from central storage room to shelves for customer purchase.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Snow-plowed parking lot
Education
Certificate - Administrative Support
SCF Learning And Development Center
Anchorage, AK05.2017
High School Diploma -
Dillingham High School
Dillingham, AKSkills
- Organization with attention to detail
- Logistics Management
- Project Management
- Schedule Management
- Work Flow Planning
- Electronic Health Records
- Verbal and Written Communication
- Customer Service
- Office Administration
- Vehicle Operation
Timeline
Case Management Support
Southcentral Foundation
06.2024 - Current
Support Assistant
Chief Seattle Club
12.2022 - 05.2024
Customer Service Representative
Circle K
08.2022 - 09.2022
IT Administrative Assistant
Tanana Chiefs Conference
06.2021 - 10.2021
Assistant Harbormaster
City Of Dillingham
05.2020 - 08.2020
Youth Coordinator
Fairbanks Native Association
09.2018 - 06.2019
Program Coordinator
Southcentral Foundation
08.2017 - 09.2018
Administrative Support III
Southcentral Foundation
02.2017 - 08.2017
Security Officer
Southcentral Foundation
02.2016 - 10.2016
Landfill Operator
City of Dillingham
05.2015 - 08.2015
Commercial Fisherman
Independent Contract
01.2011 - 01.2019
Stock Clerk
Alaska Commercial Company
09.2010 - 10.2012
Certificate - Administrative Support
SCF Learning And Development Center
High School Diploma -
Dillingham High School
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