Caleb Noble
Jefferson City,MO
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Army National Guard, 35th Infantry Division
01.2025 - Current
- Provide Tier I/II technical support, troubleshooting hardware, software, and network issues in garrison and field environments.
- Install, configure, and maintain Windows systems, printers, and mobile devices to ensure mission-ready equipment.
- Support setup and operation of secure networks and communication systems during training exercises.
- Ensure compliance with DoD cybersecurity policies and protect sensitive information.
- Maintain active DoD secret security clearance.
Data Analyst
Evolent Health
01.2025 - Current
- Update provider, facility, and member data across multiple internal platforms.
- Respond to data correction and update requests through ticketing systems.
- Run SQL queries to validate existing records and make required data changes accurately and efficiently.
- 800 N Glebe Road Suite 500
Quality Assurance Analyst
Evolent Health
07.2022 - 01.2025
- Oversee quality performance for 3-5 teams (25-30 agents each) within a healthcare call-center environment.
- Conduct monthly call evaluations, deliver feedback, and provide coaching through written communications or one-on-one sessions.
- Develop and implement updated QA scoring tools, expectations, and tracking systems.
- Identify root-cause issues and collaborate with leadership to improve call quality and operational consistency.
- 800 N Glebe Road Suite 500
Certified Pharmacy Technician
Magellan Rx
07.2019 - 07.2022
- Assisted prescribers, pharmacies, and patients by resolving prescription claim issues with accuracy and compassion.
- Processed prior authorizations, reviewed plan criteria, and coordinated with insurers to ensure medication coverage.
- Recognized for strong plan knowledge and customer service through consistent client evaluations.
- Managed high-priority work queues requiring daily oversight, documentation, and timely completion.
- 14100 Magellan Plaza
Certified Pharmacy Technician
Hy-vee
10.2016 - 07.2019
- Performed data entry, dispensing, inventory management, and Medication Therapy Management activities.
- Assisted pharmacists with flu vaccine clinics, including administration support on the Hy-Vee vaccination bus.
- Interacted with customers to resolve issues, answer questions, and maintain high service standards.
- Began employment in the Produce department, gaining early experience in customer service and retail operations.
- 3721 Truman Blvd
Education
Bachelor of Science - Management Information Systems
Columbia College
Jefferson City10.2026
High School Diploma -
Jefferson City High School
Jefferson City05.2018
Skills
- SQL
- C#
- Networking Fundamentals
- Network Security
- Cybersecurity
- Communication
- Quick Learner
- Team Driven
- Public Speaking
- Attentive Listener
Certification
Google Data Analytics
Projects
University Enrollment, In a project management class, I was tasked with creating a web application that simulated an application that would be used for students in a university. Athletics Department Database, Designed and implemented a multi-schema SQL Server database to support an athletic department's e-commerce, ticketing, and game operations. Lowering Drug Prices, Since realizing how impactful the price of prescription medications are, I have been working hard to raise awareness of how we are able to lower prices of prescription medications.
References
- Deborah Estes, (860) 983-7566, Director, CSO Quality and Performance
- Marcia Nixon, (602) 802-6289, Associate Director Provider Services
- Shannon Bartlett, (540) 359-5611, Supervisor Clinical Pharmacy Operations
- Kelly Keely, (314) 498-3249, Account Management Specialist
- Stephanie Tate, Sr Mgr, Clinical Pharmacy Operations
- Michelle Fantroy, (314) 814-0525, Call Center Supervisor
Awards
- Honor Graduate, I was the honor graduate of my class in my training to become an information technology specialist in the Army.
- Customer Kudos, Hy-Vee's pharmacy manager gave me this award due to the number of patients who grew fond of me.
Timeline
Information Technology Specialist
Army National Guard, 35th Infantry Division
01.2025 - Current
Data Analyst
Evolent Health
01.2025 - Current
Quality Assurance Analyst
Evolent Health
07.2022 - 01.2025
Certified Pharmacy Technician
Magellan Rx
07.2019 - 07.2022
Certified Pharmacy Technician
Hy-vee
10.2016 - 07.2019
Bachelor of Science - Management Information Systems
Columbia College
High School Diploma -
Jefferson City High School