Summary
Overview
Work History
Education
Skills
Timeline
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Leobardo Castillo

Chicago,Illinois

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Grasps company initiatives quickly achieving company and personal goals.

Overview

7
7
years of professional experience

Work History

Information Technology Specialist

Catalyst Charter Schools
05.2023 - Current
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Reduced network downtime with proactive monitoring and troubleshooting.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Prioritized help desk service ticket requests and applied diagnostic techniques to identify problems, investigate causes and recommend solutions specific to individual users.
  • Made Scholar devices are always ready for use

IT Technician

Liquid Technology
10.2022 - 04.2023
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • sorting, testing, troubleshooting and inventorying various types of computer hardware (servers, PCs etc.) in a warehouse environment. Some of the equipment we commonly work with include Dell, HP, Lenovo/IBM PCs and servers; laptops, phone systems, routers and switches.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

Customer Service Associate

Home Depot
03.2020 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Provided primary customer support to internal and external customers
  • Boosted sales revenue by skillfully promoting diverse service options
  • Communicated with vendors regarding backorder availability, future inventory, and special orders


Customer Service Associate

Walgreens
12.2016 - 02.2020
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Engaged customers on phone by greeting them, answering questions on products or services, and asking questions to identify needs
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
  • Energized and motivated in performing sales floor activities including merchandising and selling


Education

Bachelors of Science - Computer Science, mathematics

Saint Xavier University
Chicago, IL
05.2022

Skills

  • Computer hardware proficient
  • Microsoft Excel
  • Problem Solving
  • Java
  • Azure
  • HTML
  • JavaScript
  • SQL
  • Amazon Web Services (AWS)
  • Tableau
  • Forklift Operation
  • Reach Truck
  • Warehouse Experience
  • Task Prioritization

Timeline

Information Technology Specialist

Catalyst Charter Schools
05.2023 - Current

IT Technician

Liquid Technology
10.2022 - 04.2023

Customer Service Associate

Home Depot
03.2020 - 06.2022

Customer Service Associate

Walgreens
12.2016 - 02.2020

Bachelors of Science - Computer Science, mathematics

Saint Xavier University

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Leobardo Castillo