Caleb Pline
Newton,IA
Summary
Extensive experience in customer service that allows for quick problem solving. Strong communication skills that allow for easy flow of information. Organized and dependable with a positive attitude with any task given
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrator in Training
Park Centre, A Wesleylife Community
03.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Served as a trusted liaison between staff members and senior leadership, fostering an open communication environment and promoting team cohesion.
- Experienced in GL coding .
- Helped solve resident issues and questions.
Tech Assistant
University Of Northern Iowa
03.2022 - 12.2023
- Provided technical guidance and support to team members.
- Fielded user queries and service requests to promptly address issues.
- Managed inventory of IT equipment and supplies, ensuring availability of essential resources for timely project completion.
- Increased customer service success rates by quickly resolving issues.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Food Service Worker
Cindy Lou's BBQ
06.2022 - 01.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Acquired food prep skills.
Education
Bachelor of Science - Long Term Care Administration
University of Northern Iowa
Cedar Falls, IA07.2024
Skills
- Time Management
- Active Listening
- Relationship Building
- Flexible Schedule
- Goal Setting
- Decision-making capabilities
Certification
- IS-700.B An Introduction To The National Incident Management System, FEMA
Timeline
Administrator in Training
Park Centre, A Wesleylife Community
03.2024 - Current
Food Service Worker
Cindy Lou's BBQ
06.2022 - 01.2024
Tech Assistant
University Of Northern Iowa
03.2022 - 12.2023
Bachelor of Science - Long Term Care Administration
University of Northern Iowa
- IS-700.B An Introduction To The National Incident Management System, FEMA
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