Caleb Ryan
Windsor
Summary
Desktop and Patient technology technician with experience providing hardware and software troubleshooting in healthcare and retail/customer environments. Proven ability to support enterprise technology, resolve technical issues, escalate complex problems, and deliver excellent customer service. Strong background in device maintenance, OS support, and user-focused technical solutions.
Overview
9
9
years of professional experience
Work History
Patient Technology Technician
UChealth
Loveland
02.2024 - Current
- Monitor clinical equipment, escalate issues to tech support or management, ensure operational efficiency.
- Conduct visual inspections on medical devices, identify maintenance needs, maintain equipment reliability.
- Collaborate with technical teams, resolve equipment issues promptly, enhance patient care technology.
Consultation Agent
Geek Squad-Best Buy
Loveland
10.2021 - 02.2024
- Excelled in customer service and tech troubleshooting, earning Geek Squad badge for outstanding performance.
- Streamlined software/hardware solutions.
- Analyzed complex tech issues, delivering efficient solutions.
- Implemented data-driven strategies to enhance customer satisfaction and reduce wait times.
- Consistently met service targets, resolving diverse tech problems.
- Improved first-call resolution rates through targeted training and knowledge sharing.
Construction Assistant
Excel Design and Build
Loveland
06.2019 - 06.2020
- Streamlined construction site preparation, optimizing tool and material organization for enhanced efficiency and safety across diverse projects.
College Sports Media Relations
University of Idaho
Moscow
08.2018 - 05.2019
- Managed media relations for college sports, enhancing team visibility.
- Crafted compelling press releases, coordinated interviews, boosting coverage.
- Analyzed sports data to create insightful reports.
- Developed strategies to improve media engagement, resulting in increased fan interaction.
College Sports Videographer
University of Idaho
Moscow
08.2016 - 05.2018
- Captured dynamic footage of diverse collegiate sports, enhancing team performance analysis and fan engagement across multiple disciplines.
- Leveraged advanced video techniques to capture and analyze sports performances, contributing to strategic improvements in team tactics and player development.
Education
Bachelor of Science - Computer Science
Colorado State University
Fort Collins, CO05-2027
Bachelor of Fine Arts - BFA - Performance and Production
University of Idaho
Moscow, Idaho03.2019
Associates of Arts -
Community College of Denver
Denver, Colorado05.2016
Skills
- Customer service
- Critical thinking
- Time management
- User experience
- Hardware repair
- Customer satisfaction
- Microsoft applications
- Apple applications
- Media relations
- Microsoft software
- Broadcasting
- Computer maintenance
- Software installation
- Technical troubleshooting
- Software configuration
- Video production
- Collaboration skills
- Equipment maintenance
- Project management
- Operating systems
- Help desk management
- Team collaboration
- Teamwork
- Friendly and patient
- Relationship building
- Interpersonal skills
- Team building
- User training
- Diagnostic testing
- Multitasking Abilities
Timeline
Patient Technology Technician
UChealth
02.2024 - Current
Consultation Agent
Geek Squad-Best Buy
10.2021 - 02.2024
Construction Assistant
Excel Design and Build
06.2019 - 06.2020
College Sports Media Relations
University of Idaho
08.2018 - 05.2019
College Sports Videographer
University of Idaho
08.2016 - 05.2018
Bachelor of Science - Computer Science
Colorado State University
Bachelor of Fine Arts - BFA - Performance and Production
University of Idaho
Associates of Arts -
Community College of Denver