Caleb Schneider
Peninsula,OH
Summary
Dynamic NOC Engineer Tier II with proven expertise at Everstream Solutions, excelling in network troubleshooting and incident management. Achieved significant reductions in downtime through proactive monitoring and root cause analysis. Skilled in training and mentoring teams, fostering a collaborative environment while delivering exceptional customer service and maintaining high service quality standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
NOC Engineer Tier II
Everstream Solutions
04.2024 - Current
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, Core, Transport and Field teams to deliver network services at or above SLA requirements.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Facilitated knowledge sharing among team members through organized training sessions, fostering a supportive learning environment that promoted professional growth.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Grew experienced skills with multiple technology platforms such as Accedians, Nokias, Junipers, Cienas (Cyan), and Ekinops.
- Grew experienced skills with multiple monitoring platforms such as Libre, Celestis, SolarWinds, NMS, Planet Operate, S2, and Northstar.
NOC Engineer
Everstream Solutions
02.2022 - 04.2024
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Exceeded SLA standards for response times and problem resolution.
- Learned hands on experience with multiple technology platforms such as Accedians, Nokias, Junipers, Cienas (Cyan), and Ekinops.
- Learned hands on experience with multiple monitoring platforms such as Libre, Celestis, SolarWinds, NMS, Planet Operate, S2, and Northstar.
Vendor Compliance Supervisor
Allied Universal Security Services
11.2017 - 08.2020
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Managed over 2,000 vendor accounts to ensure compliance with legal and company standards.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Acted as site IT Tech implementing new computers, fixing printers, CCTV cameras and Security Gate repairs
Gaming Inspector
Augustine Casino
05.2014 - 10.2017
- Evaluated slot machines and other electronic gaming devices for proper functioning, ensuring accurate payouts for patrons.
- Collaborated with other inspectors and authorities in sharing knowledge, increasing overall effectiveness of the gaming inspection team.
- Enhanced security measures by collaborating with law enforcement agencies on various cases related to the gaming industry.
- Monitored cash handling procedures at casinos, identifying inefficiencies and recommending improvements for better financial management.
- Contributed to a safer gaming environment by monitoring surveillance systems closely for any suspicious activities or potential threats within the establishment.
- Supported regulatory audits, gathering necessary documentation from relevant departments within the casino operation.
- Improved overall customer experience by ensuring a fair and transparent gaming environment.
- Conducted detailed investigations to identify and resolve instances of fraud or cheating, preserving the integrity of the casino.
- Assisted Surveillance Tech with installation of networking equipment such as IP cameras, switches, and cable runs.
- Provided comprehensive training for new inspectors, contributing to a skilled workforce capable of upholding industry standards.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
Network Marketer
Vemma
07.2010 - 05.2011
- Empowered team members to achieve their goals by offering mentorship, guidance, and support throughout their network marketing journey.
- Conducted thorough competitor analysis to identify unique selling points of our products/services that set them apart from similar offerings in the market.
- Enhanced team performance by conducting regular training sessions on sales techniques, product knowledge, and networking strategies.
- Refined sales pitch delivery by seeking feedback from prospects and peers, aiming to continuously improve persuasive abilities in diverse situations.
- Expanded market reach by researching new target demographics and developing targeted marketing campaigns to attract prospective clients from diverse backgrounds.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
Education
No Degree - Information Technology
Cuyahoga Community College
Cleveland, OH06-2021
High School Diploma -
La Quinta High School
La Quinta, CA06.2010
Skills
- System monitoring
- Network troubleshooting
- Network configuration
- Incident management
- Customer service
- De-escalation skills
- Goal oriented
- Training and mentoring
- Decision-making
- Complex Problem-solving
Certification
- JNCIA, Everstream - October 2022
Everstar Award winner Feburary 2025
I had several nominations and won the Everstar Award for the month of Feburary, 2025 for going above and beyond for my team as well as assisting other departments resolve their complex matters in a timely fashion.
Timeline
NOC Engineer Tier II
Everstream Solutions
04.2024 - Current
NOC Engineer
Everstream Solutions
02.2022 - 04.2024
Vendor Compliance Supervisor
Allied Universal Security Services
11.2017 - 08.2020
Gaming Inspector
Augustine Casino
05.2014 - 10.2017
Network Marketer
Vemma
07.2010 - 05.2011
High School Diploma -
La Quinta High School
No Degree - Information Technology
Cuyahoga Community College
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