Caleb Schutter
Caddo Mills
Summary
Determined Recovery Agent handling inbound and outbound calls pertaining to the settlement of debts. Responsible and reliable with a professional and friendly telephone demeanor. Successful at effectively negotiating payment arrangements so that both parties are satisfied. Sound knowledge of FDCPA laws.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Recovery Agent/ maintenance supervisor
Oklahoma Repossessors
Dallas
12.2022 - Current
- Conducted field visits to locate and recover vehicles for clients.
- Communicated with clients to arrange repossession schedules and details.
- Utilized GPS technology to track vehicle locations effectively.
- Completed documentation for each repossession in compliance with regulations.
- Collaborated with law enforcement during recovery operations as needed.
- Maintained accurate records of all recovered assets for company audits.
- Assessed vehicle conditions during recovery to ensure proper handling procedures.
- Trained new team members on recovery protocols and safety measures.
- Communicated effectively with customers via phone, email, mail, or other methods.
- Negotiated payment arrangements with debtors in accordance with company policies and procedures.
- Processed returned payments, disputed charges, and other related issues according to established procedures.
- Developed strategies for locating and recovering defaulted loans in a timely manner.
Owner/Mechanic
Schutter’s Mobile auto repair
Rockwall
09.2024 - 08.2025
- Operated mobile service vehicle for on-site auto repairs.
- Diagnosed mechanical issues using industry-standard tools and equipment.
- Managed customer appointments and coordinated service schedules effectively.
- Provided high-quality customer service to enhance client satisfaction and retention.
- Maintained inventory of parts and supplies for efficient operations.
- Ensured compliance with safety standards during all repair activities.
- Developed strong relationships with suppliers to source quality auto parts.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Tow Operator
Chubbs towing and recovery
Terrell
11.2021 - 12.2022
- Operated tow trucks to safely transport vehicles from various locations.
- Communicated with dispatch to coordinate towing assignments efficiently.
- Inspected equipment and vehicles for safety compliance and readiness.
- Maintained detailed records of towing activities and vehicle condition reports.
- Collaborated with law enforcement to manage accident scenes professionally.
- Utilized GPS technology to navigate to towing locations quickly and accurately.
- Trained new employees on towing procedures and safety protocols effectively.
- Assisted stranded motorists by providing jumpstarts, tire changes, fuel delivery, and lockout services.
- Responded quickly and efficiently to calls for service.
- Maintained an organized work area at all times in order to maximize efficiency.
- Maintained accurate records of all jobs completed and customer information.
Education
CDL - CDL LICENSE
Premier Trucking School
Waxahachie, TX 10.2014 - 11.2024
GED
Clovis, NMSkills
- Vehicle recovery
- GPS tracking
- Documentation compliance
- Client communication
- Strategy development
- Customer relationship management
- Field inspection
- Record keeping
- Problem solving
- Team building
- Asset management
- Negotiation techniques
- Training and mentorship
- Safety compliance
- Legal compliance
- Strong problem-solving aptitude
Timeline
Owner/Mechanic
Schutter’s Mobile auto repair
09.2024 - 08.2025
Recovery Agent/ maintenance supervisor
Oklahoma Repossessors
12.2022 - Current
Tow Operator
Chubbs towing and recovery
11.2021 - 12.2022
CDL - CDL LICENSE
Premier Trucking School
10.2014 - 11.2024
GED