Caleb Sellards
Knoxville,TN
Summary
Personable business analyst with 5+ years of product management experience in manufacturing and telecommunications. Effective driver of the product development lifecycle from concept to delivery. Communicative and collaborative with a proven history of improving business operations to support corporate growth and revenue.
Overview
10
10
years of professional experience
Work History
System Analyst
Clayton Homes
02.2022 - Current
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Facilitated training sessions for staff members on new software applications, promoting efficient adoption of new technologies across the organization.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
Business Analyst
Cellular Sales
01.2020 - 01.2022
- Created dashboards to monitor and track key performance indicators.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Desktop Support Analyst
Cellular Sales
01.2019 - 01.2020
- Maximized system availability through regular monitoring and maintenance of desktops, laptops, and peripherals.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained 95% logging rate and 90% first call resolution rate to achieve first-class user training and ongoing communication.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Prevented potential data loss incidents through proactive identification of potential threats or vulnerabilities in the systems environment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Inventory Specialist
Best Buy
01.2014 - 01.2019
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Collaborated with sales and marketing teams to ensure accurate representation of available inventory on company website and promotional materials.
Education
MBA -
Southern New Hampshire University
12.2024
Bachelor of Science - Business Administration
Western Governors University
05.2021
Skills
- Specifications Documentation
- Stakeholder Communication
- Systems Analysis
- Strategic Planning
- Product Management
- Software development life cycle
- Requirements Gathering
- Business Planning
Timeline
System Analyst
Clayton Homes
02.2022 - Current
Business Analyst
Cellular Sales
01.2020 - 01.2022
Desktop Support Analyst
Cellular Sales
01.2019 - 01.2020
Inventory Specialist
Best Buy
01.2014 - 01.2019
MBA -
Southern New Hampshire University
Bachelor of Science - Business Administration
Western Governors University
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