Madhava Kotagiri
Dayton,45420
Summary
Rational System Analyst with 8+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Reputable and hardworking professional with 8+ years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Analyst
CareSource
Dayton, USA
08.2020 - 03.2024
- Act as a liaison between different business partners and gather requirements
- Gather requirements from different business and convert these requirements to user stories
- Run Swagger to verify various API end points
- Work with FACETS, and Guiding care to validate the data elements for the 834 and 835 files
- Run the user tests for the functional implementations to ascertain the business seek
- Conduct Gap analysis to identify any gaps in the technical requirements
- Perform data mapping from source file to canonical using the HL7
- Work with the testers is writing Ac’s and Test cases for the functional testing
- Coordinated gatherings with the improvement groups to inspire use cases and record them
- Co-ordinate with the Onsite and Offshore resources in managing the incidents
- Effectively took part in the Day to day stand up and Week after week status gatherings
- Facilitate refinement sessions to review the story cards and conduct follow ups on any technical challenges Participate in planning and sizing of the sprint backlogs by the product owner Plan UAT test plans, experiments and experiments for combination, relapse, and client acknowledgment testing (UAT) to work on in general nature of the framework Arranged definite client manuals and led instructional meetings
- Create Mockup design using tools like figma and paint
- Track the API service performances using the Dynatrace to identify the data end points and performance optimization.
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Conducted research on various hardware and software products to determine compatibility with existing systems.
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Performed data analysis and wrote reports to identify trends in customer feedback.
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Created detailed documentation including flowcharts, diagrams, and manuals to explain system design specifications.
- Assisted in the development of training materials for end-users on how to use new or modified systems effectively.
- Analyzed system performance metrics such as response time and throughput capacity to optimize system operations.
- Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.
- Documented all changes made to the production environment according to established change control procedures.
- Developed, documented and revised system design procedures and quality standards.
- Provided guidance on best practices for developing effective user interfaces that meet accessibility standards.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
Business Analyst
NCP Finance
Dayton
01.2020 - 07.2020
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Identified needs of customers promptly and efficiently.
Business System Analyst
Encore Capital Group
San Diego
02.2018 - 12.2019
- Provided technical support to the development team by troubleshooting and resolving system-related issues.
- Gathered, analyzed, and documented business requirements from stakeholders in order to create functional specifications for software development projects.
- Developed test plans and conducted unit testing of new software applications prior to release into production environment.
- Created process flow diagrams, data models, use cases, workflow diagrams, and other documents as needed for project deliverables.
- Conducted user acceptance testing with stakeholders to ensure that all requirements are met before final implementation.
- Performed gap analysis between existing systems and proposed solutions to identify areas of improvement or enhancement.
- Utilized Agile methodology to manage tasks related to software development projects such as sprint planning, daily standups.
- Monitored system performance metrics such as response time and throughput in order to optimize system efficiency.
- Participated in design reviews with internal teams to ensure quality control standards were met throughout the SDLC.
- Collaborated with developers on coding best practices such as code reuse and refactoring techniques.
- Lead weekly meetings with cross-functional teams including developers, QA analysts, product owners.
- Analyzed root cause of application errors through log files in order to provide solutions quickly.
- Prepared detailed documentation including requirement specifications, design documents, user manuals.
- Assisted users with system training sessions in order to familiarize them with new features or functionality.
- Consulted with clients regarding current system capabilities and future enhancements.
- Coordinated deployment activities across multiple environments.
- Contributed to successful field deployment of business systems improvements.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Collected data in field, evaluated findings and produced reports and presentations.
- Gathered, outlined and reviewed business requirements.
- Formulated and designed computer systems using data modeling, information engineering and structured analysis.
- Documented personnel feedback and developed solutions to address concerns.
- Trained staff and users to work with computer systems and programs.
- Developed and managed project plans while providing status updates to management.
Junior Business Analyst
GSS Info Tech
Hyderabad
09.2014 - 10.2015
- Analyzed business requirements and identified potential solutions to operational issues.
- Gathered, documented and interpreted user stories from stakeholders.
- Conducted analysis of existing applications, databases and systems.
- Maintained project documentation such as requirements traceability matrix, test plans and user guides.
- Prepared process workflows to define the steps necessary for successful implementation of a new process or system solution.
- Performed gap analysis to assess current state versus future state processes and systems requirements.
- Identified areas where technology can improve existing business processes and procedures.
- Assisted in developing cost and benefit analyses for proposed IT solutions or changes in business operations.
- Participated in testing activities including unit testing, integration testing, regression testing, stress testing.
- Worked closely with developers during the software development life cycle.
- Presented findings on technical issues to senior management team members.
- Provided support during the design phase of application development projects.
- Recommended improvements to existing systems architecture based on customer feedback.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
Junior Business Analyst
Akshara Software Solutions
Hyderabad
10.2012 - 10.2014
- Gathered, documented and interpreted user stories from stakeholders.
- Analyzed business requirements and identified potential solutions to operational issues.
- Performed gap analysis to assess current state versus future state processes and systems requirements.
- Documented detailed functional designs that are compliant with corporate standards, policies and procedures.
- Worked closely with developers during the software development life cycle.
- Collaborated with cross-functional teams across multiple locations globally.
- Assisted in preparing training materials for users of new or upgraded applications or systems.
- Collaborated with stakeholders to define features, integrations and partnerships.
Education
Master's in Industrial Technology -
University of Central Missouri
Bachelor's in Computer Science & Engineering -
Jawaharlal Nehru University
Skills
- JavaScript
- Java
- HL7
- User Acceptance Testing
- Test Case Scenarios
- Documentation
- MS-Access
- DBMS
- MS-Office
- MS Visio
- MS Excel (Macros)
- MS Power Point
- Figma
- IRise
- Jira
- MS Teams
- HP ALM
- Tableau
- Project Documentation
- Functional specifications
- Technical documentation
- Requirements gathering
- Agile methodology
- Systems Analysis
- Business Process Mapping
- Gap Analysis
- Data Mapping
- HTML and CSS
- Technical Writing
- Scrum Framework
- Agile Methodology
- Mobile Application Development
- Project Management
- Software testing
Certification
- PSM, https://www.scrum.org/certificates/993150
- PSO, https://www.scrum.org/certificates/1042311
Hobbies and Interests
- Like to Explore by driving new places and food in my free time.
- Driving
- Kayaking
- Cooking
Timeline
System Analyst
CareSource
08.2020 - 03.2024
Business Analyst
NCP Finance
01.2020 - 07.2020
Business System Analyst
Encore Capital Group
02.2018 - 12.2019
Junior Business Analyst
GSS Info Tech
09.2014 - 10.2015
Junior Business Analyst
Akshara Software Solutions
10.2012 - 10.2014
Master's in Industrial Technology -
University of Central Missouri
Bachelor's in Computer Science & Engineering -
Jawaharlal Nehru University