Jenna McKeand
Englewood,OH
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations. Offering 4 year background providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.
Overview
10
10
years of professional experience
Work History
UM Intake Specialist I
CareSource
05.2023 - Current
- Completed minimum of 10 cases per hour.
- Reviewed and accessed new client cases to determine eligibility and appropriate service routing
- Initiated and managed intake process by accessing and evaluating client case files for completeness and accuracy
- Accessed and updated client case records in electronic systems to support accurate and timely service delivery
Patient Care Technician
Kettering Health Network- Troy Cancer Center
08.2022 - 11.2023
- Maintained clean and safe environment to promote patient safety and comfort.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Vitals
- Patient Care
- Medication Reconciliation
- Medical History
- Appointment Scheduling
Patient Care Technician
Miami Valley Hospital Postpartum
04.2021 - 08.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Maintained clean and safe environment to promote patient safety and comfort.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
ER Technician
Miami Valley North
03.2019 - 08.2021
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Facilitated transfer of patients throughout medical facility and between departments.
Line Worker and Server
Company 7 BBQ
08.2017 - 03.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Team Member
Englewood Fun Center
02.2015 - 10.2017
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Assisted customers in selecting merchandise best suited to needs.
Restaurant Hostess
Tj Chumps
02.2017 - 09.2017
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Associate of Science - Nursing
Sinclair Community College
Dayton, OH12-2026
Associate of Arts - Liberal Arts And Sciences
Sinclair Community College
Dayton, OH05-2025
Associate of Applied Science - Health Sciences
Sinclair Community College
Dayton, OH05-2025
Skills
- Compassionate communication
- Empathic communication
- Charting and clinical documentation
- Confidentiality
- Cardiopulmonary resuscitation
- Patient transport
- Vital signs monitoring
- Replenishing supplies
- EMT
Timeline
UM Intake Specialist I
CareSource
05.2023 - Current
Patient Care Technician
Kettering Health Network- Troy Cancer Center
08.2022 - 11.2023
Patient Care Technician
Miami Valley Hospital Postpartum
04.2021 - 08.2022
ER Technician
Miami Valley North
03.2019 - 08.2021
Line Worker and Server
Company 7 BBQ
08.2017 - 03.2019
Restaurant Hostess
Tj Chumps
02.2017 - 09.2017
Team Member
Englewood Fun Center
02.2015 - 10.2017
Associate of Science - Nursing
Sinclair Community College
Associate of Arts - Liberal Arts And Sciences
Sinclair Community College
Associate of Applied Science - Health Sciences
Sinclair Community College
Similar Profiles
Tyjuanna WellsTyjuanna Wells
Member Service Advocate at CaresourceMember Service Advocate at Caresource
Renee HeberlingRenee Heberling
Instructional Designer III at CareSourceInstructional Designer III at CareSource
JULIE BARKALOWJULIE BARKALOW
Call Center Customer Care Advocate 2 at CareSourceCall Center Customer Care Advocate 2 at CareSource
MOLLIE JAGIELSKIMOLLIE JAGIELSKI
Real Estate Agent & Transaction Coordinator at Self-EmployedReal Estate Agent & Transaction Coordinator at Self-Employed
James Berry Jr.James Berry Jr.
Packer , Picker at AmazonPacker , Picker at Amazon