Edith Rojas
Boyle Heights,CA
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
7
7
years of professional experience
Work History
Outreach Specialist/Intake Specialist
Maravilla Foundation
10.2023 - Current
- Networked across all Los Angeles County and Ventura County to build new connections and make initial contacts with prospects.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Intake Specialist/Community Outreach Coordinator
Goodwill So Cal
01.2023 - 10.2023
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
CNA/MED TECH
Community Care Center/Psychiatric
06.2019 - 04.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
Leasing Agent
Aerotek
04.2017 - 01.2019
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
Education
Certified Nurse Assistant - Medical
Verdugo Valley Senior Center
Montrose, CA08.2020
High School Diploma -
5 Keys Charter School
Boyle Heights11.2016
Skills
- Community Events
- Data Analysis
- Project Outreach Plans
- Salesforce
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Records Maintenance
- Case Management
- Crisis Intervention
- Behavioral Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Outreach Specialist/Intake Specialist
Maravilla Foundation
10.2023 - Current
Intake Specialist/Community Outreach Coordinator
Goodwill So Cal
01.2023 - 10.2023
CNA/MED TECH
Community Care Center/Psychiatric
06.2019 - 04.2022
Leasing Agent
Aerotek
04.2017 - 01.2019
Certified Nurse Assistant - Medical
Verdugo Valley Senior Center
High School Diploma -
5 Keys Charter School
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