LeAnn Oman
Hermantown,MN
Summary
Dedicated Outreach and Case Management Professional with expertise in program compliance and eligibility screening. Cultivates strong relationships, facilitates service connections, and effectively resolves conflicts to enhance client progress and program continuity.
Overview
35
35
years of professional experience
Work History
California Outreach Specialist
Public Partnerships LLC
Hermantown , MN
06.2026 - 10.2026
- Reached out to participants for public partnership self-directed care programs.
- Reviewed participant information for outreach accuracy and service eligibility.
- Interviewed patients or members to collect personal information and assess eligibility for outreach programs.
- Reviewed program steps and support options to empower members and families in decision-making.
- Connected participants, providers, and internal service teams to support clear communication.
- Organized follow-up calls with members to ensure ongoing support and assistance. and appointment reminders for member support.
- Maintained awareness of laws and initiatives related to specific outreach area and attended special events and conferences to gain knowledge and effectiveness at serving clients.
- Counseled prospective applicants on admissions process by clarifying documentation and timeframes to enhance understanding.
Oregon Eviction Prevention Specialist
Public Partnerships, LLC
Hermantown, MN
03.2026 - 06.2026
- Coordinated with public health professionals, law enforcement, school administrators, and other stakeholders to implement and enhance comprehensive prevention initiatives.
- Monitored service plans to identify and address potential fraud, abuse, and neglect concerns
- Reviewed participant records for compliance with Public Partnerships care programs
- Documented prevention findings in internal case management systems
- Tracked investigation notes and follow-up actions for prevention cases
- Reported identified risks to management for further investigation through Public Partnerships reporting channels, facilitating timely responses
- Coordinated with support teams on participant safety issues
- Communicated policy guidance to families and service providers
- Maintained accurate case files for program oversight and review
Oregon Self Determination Program
Public Partnerships LLC
Duluth, Minnesota
07.2025 - 03.2026
- Contacted participants regarding self-directed care enrollment and program updates.
- Explained Public Partnerships LLC service options to caregivers and member families.
- Reviewed outreach records and updated participant information in case systems.
CFSS Consultant for the MN CFSS Program
Public Partnerships, LLC
Hermantown, MN
09.2024 - 07.2025
- Reviewed service plans for compliance with program requirements.
- Partnered with clients to create tailored action plans that effectively targeted specific challenges and objectives.
- Addressed participant inquiries via phone and email, ensuring clarity and understanding of program services.
- Evaluated customer needs promptly to deliver timely and relevant assistance.
- Documented client interactions and case notes in records systems.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Oregon Self Direction Program
Public Partnerships, LLC
Hermantown, MN
09.2024 - 07.2025
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Maximized community outreach by developing rapport with customers, public, and government to enhance program visibility.
- Conducted outreach to participants for Public Partnerships self-directed care programs.
- Explained program steps and support options to members and families.
- Documented outreach calls, contacts, and follow-up tasks in case records.
- Coordinated communication between participants, providers, and internal service teams.
- Reviewed participant information for outreach accuracy and service eligibility.
- Maintained awareness of laws and initiatives related to specific outreach area and attended special events and conferences to gain knowledge and effectiveness at serving clients.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Developed and distributed materials to inform potential clients of services and encourage financial and volunteer support.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Established a culture of responsibility and confidentiality while balancing compassion in client interactions.
- Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes.
Owner and Operator of LeAnn's Hermantown Daycare
Self-employed
Hermantown, MN
09.1994 - 08.2024
- Managed daily daycare operations, staffing, and family communication.
- Directed child care routines, classroom schedules, and drop-off procedures.
- Maintained licensing compliance, safety standards, and health policies.
- Oversaw enrollment, parent relations, and tuition collection processes.
- Coordinated meal service, supplies, and activity materials for children.
- Planned nutritious meals meeting USDA guidelines while appealing to children's tastes to promote healthy eating habits.
- Implemented age-appropriate curricula to stimulate physical, mental, and emotional development in young children, ensuring holistic growth.
- Established relationships with parents and guardians to enhance communication about children's progress and well-being.
- Ensured compliance with local regulations governing child care facilities.
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Developed and implemented policies and procedures for daycare staff, including safety protocols.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Participated in meetings with state licensing officials to discuss any issues or concerns about the daycare operations.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Established and enforced modern educational standards to support student needs.
- Led classroom instruction and daily learning activities for students.
- Planned lesson materials aligned with school curriculum and standards.
- Communicated student needs with parents and school staff.
- Organized activities to promote physical, mental, and social development of each child.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Planned and organized variety of activities and field trips to aid mental and physical growth in children.
- Created detailed reports summarizing student performance data on standardized tests.
Owner and Operator of Hermantown Residential Care
Self-employed
Hermantown, MN
09.1991 - 09.2010
- Identified needs of customers promptly and efficiently.
- Enhanced customer satisfaction by developing creative solutions to problems.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Partnered with team members to meet project objectives and adhere to deadlines.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Arts - Social Work/Human Services
College of St. Scholastica
Duluth, MN01-1995
Skills
- Case documentation
- Outreach coordination
- Program compliance
- Client intake
- Case management
- Community outreach
- Eligibility screening
- Records management
- Policy guidance
- Verbal communication
- Relationship building
- Critical thinking
- Conflict resolution
- Community engagement
- Crisis management
- Outreach processes
- Public relations
- Project outreach plans
- Relationship management
- Community events
- Community relations
- Public resources
- Public services and programs
- Community Engagement Tools
- Exceptional communication
- Community Resources Understanding
- Crisis intervention
- Adaptability
- Intervention strategies
- Record maintenance
- Aging Services Knowledge
- Health Program Knowledge
- Life skills development
- Group facilitation
- Communication skills
- Disability services knowledge
- Client intake
- Mental Health Awareness
- Motivational Interviewing
- Behavioral Health Knowledge
- Conduct home visits
- Workflow management
- Crisis response
- Community service programs
- De-escalation tactics
- Case coordination
- Time organization
- Time management
- First aid certification
- Team collaboration
- Behavioral Support Techniques
- Counseling techniques
- Interpersonal communication
- Mental Health Regulations
- Continuous improvement
- De-escalation skills
- CPR Certification
- First aid certification
- Cultural sensitivity
- Medical records review
- CPR/AED
Timeline
California Outreach Specialist
Public Partnerships LLC
06.2026 - 10.2026
Oregon Eviction Prevention Specialist
Public Partnerships, LLC
03.2026 - 06.2026
Oregon Self Determination Program
Public Partnerships LLC
07.2025 - 03.2026
CFSS Consultant for the MN CFSS Program
Public Partnerships, LLC
09.2024 - 07.2025
Oregon Self Direction Program
Public Partnerships, LLC
09.2024 - 07.2025
Owner and Operator of LeAnn's Hermantown Daycare
Self-employed
09.1994 - 08.2024
Owner and Operator of Hermantown Residential Care
Self-employed
09.1991 - 09.2010
Bachelor of Arts - Social Work/Human Services
College of St. Scholastica