Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Placencia

Sacramento,CA

Summary

Case manager with extensive experience at CityNet, excelling in client advocacy and crisis intervention. Proven track record of enhancing client satisfaction through effective care coordination and resource management. Skilled in data analysis, streamlined case documentation, fostering improved outcomes for vulnerable populations.

Knowledgeable Case Manager experienced in coordinating care for Homeless individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Case Manager Outreach and Engagement

CityNet
04.2025 - Current
  • Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
  • Increased referral rates by establishing partnerships with community organizations and service providers.
  • Evaluated program effectiveness using data-driven analysis techniques, resulting in continuous improvement efforts.
  • Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
  • Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
  • Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
  • Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Provided leadership, guidance and support to staff members.
  • Collaborated with community members to develop and implement service initiatives.
  • Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.

Case Manager, Shelter

CityNet
12.2024 - 04.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.

Case Manager, Outreach and Engagement

CityNet
07.2023 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.

Case Manager, Outreach and Engagement

CityNet
05.2021 - 07.2023
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • In this position I worked in many different programs, whether it was outreach for the County or City contracts, started Santa Barbara Housing Authority partnership working on site of apartments providing case management
  • Organized a Job/Resource fair for our clients
  • Stepped in while Housing Supervisor was on leave completing tasks left behind, speaking with all landlords problem solving any issues that came up

Education

Associate of Arts - Justice Studies

Santa Barbra City College
Santa Barbara, CA
12-2005

Associate of Arts - Spanish

Santa Barbara City College
Santa Barbara, CA
12-2005

Associate of Arts - Liberal Arts

Santa Barbara City College
Santa Barbara, CA
12-2005

Skills

  • Case documentation
  • Client advocacy
  • Ethical practice
  • Progress monitoring
  • Compliance monitoring
  • Positive attitude
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • HIPAA compliance
  • Active listening
  • Verbal and written communication
  • Case management tracking
  • Data entry and analysis
  • Case planning
  • Community resources
  • Care coordination
  • Conflict resolution
  • Goal setting
  • Documentation and reporting
  • Crisis intervention
  • Home visits and inspections
  • Intervention plans
  • Email and telephone etiquette
  • Records management
  • Case management
  • Community outreach
  • Resource identification
  • Resource management
  • Interdisciplinary collaboration
  • Documentation proficiency
  • Progress evaluations
  • Referral coordination
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Reliability

Certification

  • Certified, Mental Health First Aid Responder

Languages

Spanish
Professional Working

Timeline

Lead Case Manager Outreach and Engagement

CityNet
04.2025 - Current

Case Manager, Shelter

CityNet
12.2024 - 04.2025

Case Manager, Outreach and Engagement

CityNet
07.2023 - 12.2024

Case Manager, Outreach and Engagement

CityNet
05.2021 - 07.2023

Associate of Arts - Justice Studies

Santa Barbra City College

Associate of Arts - Spanish

Santa Barbara City College

Associate of Arts - Liberal Arts

Santa Barbara City College

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Melissa Placencia