Alen Ortiz
El Paso,United States
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
14
14
years of professional experience
Work History
Case Manager/Outreach Intake Specialist
Endeavors
04.2021 - 04.2024
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Youth Development Coach
Texas Juvenile Justice Department
08.2020 - 04.2021
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Supervised youth and maintained security for each child under care.
- Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
- Took part in sports, games, and movie nights with children.
- Provided crisis intervention and emotional support to youth.
Assistant Manager
Cinemark Theaters
07.2015 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
Special Communications Operator
United States Marine Corps, USMC
07.2010 - 07.2015
- Fostered military transportation safety and efficiency
- Established operations procedures and complied with military policies
- Secured and protected military property, assets and personnel
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Oversaw teams planning, implementing and realigning field and base operational strategies
- Managed platoon administration by drafting operational orders and soldier evaluations
- Integrated intelligence activities into other military operations, plans and programs
Education
Associate of Applied Science - Occupational Therapy Assistant
St. Catherine University
Saint Paul, MN12-2025
Bachelor of Science - Psycology
The University of Texas At El Paso
El Paso, TX12.2019
Special Communications Operator -
United States Marine Corps, USMC
Marine Corps Base Camp Lejeune, NC07.2015
Skills
Problem-Solving
Case Management
Case Documentation
Organization and Multitasking
Client Advocacy
Community Resources
Community Outreach
MS Office
Referral Coordination
Timeline
Case Manager/Outreach Intake Specialist
Endeavors
04.2021 - 04.2024
Youth Development Coach
Texas Juvenile Justice Department
08.2020 - 04.2021
Assistant Manager
Cinemark Theaters
07.2015 - 03.2020
Special Communications Operator
United States Marine Corps, USMC
07.2010 - 07.2015
Bachelor of Science - Psycology
The University of Texas At El Paso
Special Communications Operator -
United States Marine Corps, USMC
Associate of Applied Science - Occupational Therapy Assistant
St. Catherine University