Melisse P. Valdez
New York,,NY
Overview
9
9
years of professional experience
Work History
Case Intake Specialist
Kreindler & Kreindler LLP
New York, NY
02.2021 - Current
- Assisted with legal documentation and compliance processes for client cases, ensuring accurate records and adherence to legal protocols.
- Ensured thorough management of case documents to support precise legal evaluation.
- Coordinated cross-functional communication between legal, client services, and administrative teams to streamline case processing and ensure documentation accuracy.
- Managed sensitive case records, guaranteeing confidentiality and compliance with legal, and regulatory requirements.
- Assisted with internal compliance processes, including data management, and ensuring alignment with legal standards.
- Provided project management support for case intake, tracking progress, and facilitating internal process enhancements to improve efficiency.
- Conducted internal training sessions focused on data entry and regulatory compliance for case intake processes.
Sales Associate
ZARA
New York, NY
06.2019 - 01.2021
- Greeted customers and provided personal shopping assistance.
- Balanced needs of multiple customers in a fast-paced retail environment.
- Managed fitting room operations, ensuring excellent customer service.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Processed returns, exchanges, and refunds in accordance with company policies.
Resident Assistant
The Pennsylvania State University
State College, PA
08.2016 - 05.2019
- Maintained wellness standards for students through strict compliance with institutional regulations.
- Managed administrative responsibilities, liaising between residents and the building coordinator.
- Streamlined communication processes with both on-campus and off-campus offices such as counseling, campus security.
Student Affairs Assistant
The Pennsylvania State University
State College, PA
01.2016 - 05.2018
- Handled front desk responsibilities such as phone management and call transfers.
- Coordinated student appointments for university counseling services.
- Contributed to planning and executing university programs, events, and initiatives.
- Prepared detailed reports on event outcomes, attendance numbers, and budget expenditures.
Education
Master in Public Administration -
City College of New York
New York, NYBachelors of Arts - Public Relations
The Pennsylvania State University
State College, PASkills
- Bilingual: Spanish
- Microsoft Office Proficiency
- Customer relationship management software (CRM)
- Legal case management
- Data management
- Attention to detail
- Problem-solving
- Time management
- Verbal communication
- Supervision and leadership
Timeline
Case Intake Specialist
Kreindler & Kreindler LLP
02.2021 - Current
Sales Associate
ZARA
06.2019 - 01.2021
Resident Assistant
The Pennsylvania State University
08.2016 - 05.2019
Student Affairs Assistant
The Pennsylvania State University
01.2016 - 05.2018
Master in Public Administration -
City College of New York
Bachelors of Arts - Public Relations
The Pennsylvania State University
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