Yajaira Ortiz
NEW HAVEN,CT
Summary
Compassionate professional with over 8 years of experience in healthcare settings. Skilled in critical thinking and problem-solving, ensuring efficient communication and patient flow. Optimizing workflows and enhancing patient care and collaboration across different department. Efficient and compliance in data management.
Overview
17
17
years of professional experience
Work History
Case Intake Specialist
Yale New Haven Health
New Haven, CT
08.2018 - Current
- Coordinated patient intake processes, ensuring accurate data entry and documentation compliance.
- Streamlined communication between departments to enhance patient flow and service delivery.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
Blood Gas Tech
Yale New Heaven Health
New Haven, CT
01.2014 - 08.2018
- Process blood gas samples and report critical results to the Nurses/Doctors.
- Enter results into the Epic system.
- Troubleshoot and maintenance for blood gas equipment.
Customer Service Representative
Yale New Heaven Health
New Haven, CT
09.2010 - 01.2014
- Addressed customer inquiries and complaints promptly to enhance overall patient care experience.
- Utilized electronic health record systems to manage patient information accurately.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Managed resolution of patient inquiries efficiently to support quality care.
- Managed call routing to ensure inquiries reached the correct departments for prompt resolution.
Laboratory Associate
Yale New Heaven Health
New Haven, CT
09.2009 - 09.2010
- Conducted laboratory tests to ensure compliance with safety and quality standards.
- Optimized workflow processes to drive efficiency in laboratory operations.
- Developed and enforced best practices for sample handling and data management systems to ensure data integrity.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Education
Medical/Dental Assistant
Goodwin College
Milford, CTSkills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Appointment scheduling
- Multi-line phone systems
- Customer service
- Problem-solving
- Epic, Electronic medical systems
Languages
Spanish
Native or Bilingual
Timeline
Case Intake Specialist
Yale New Haven Health
08.2018 - Current
Blood Gas Tech
Yale New Heaven Health
01.2014 - 08.2018
Customer Service Representative
Yale New Heaven Health
09.2010 - 01.2014
Laboratory Associate
Yale New Heaven Health
09.2009 - 09.2010
Medical/Dental Assistant
Goodwin College