DEANDRA LOCKETT
Richmond,TX
Summary
Dynamic, customer service-oriented professional with a proven track record of delivering high-quality service and fostering positive customer interactions. Exceptional listening skills, strong attention to detail, and effective problem-solving abilities consistently exceed client expectations. Self-motivated with expertise in organizational tasks, adeptly managing responsibilities while maintaining a steadfast commitment to customer satisfaction. Passionate about creating memorable experiences that drive loyalty and enhance overall service quality.
Overview
14
14
years of professional experience
Work History
Case Intake Specialist
Morgan & Morgan
07.2024 - 11.2025
- Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
- Collect and input adequate data regarding prospective cases.
- Schedule appointments for call backs to potential clients.
- Send and obtain signed retainers via email or text.
- Accept inbound calls and place outbound calls.
- Resolve client issues in a professional manner.
- Consistently achieved monthly performance goal percentages
- Maintained excellent customer feedback and satisfaction scores
- 1 Nomination for Employee of the Month due to strong performance and service excellence
Customer Service Representative
IntouchCX
01.2024 - 06.2024
- Assist all customers through inbound calls, emails, and/or chats.
- Communicate a variety of information to the customer.
- Be an active listener and help resolve customer inquiries.
- Provide a meaningful and positive experience with every customer interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services.
Retail Merchandiser
SAS Retail Services
08.2023 - 01.2024
- Service assigned retail stores and complete merchandising tasks
- Re-merchandise and organize products to company standards
- Move and place merchandise efficiently in retail environments
- Work independently or as part of a team based on project needs
- Complete tasks within scheduled timeframes, leaving work finished at shift end
- Maintain attention to detail and a strong work ethic
- Bring a positive, growth-minded attitude with opportunities to advance
Merchandising Associate
Home Depot
12.2022 - 08.2023
- Perform in-store merchandising service activities
- Execute merchandising projects and planogram maintenance
- Maintain overhead organization and storage areas
- Install and maintain displays and signage
- Ensure merchandising standards enhance the customer experience
Lead Retail Merchandiser
Crossmark
02.2022 - 07.2022
- Build and maintain professional relationships with store management and associates.
- Managed 4 stores and led merchandising goals for each completing 100% of projects accurately and on time.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Train new merchandisers - in-store responsibilities, procedures, best practices, and more.
- Work independently and with a team to complete store visits efficiently and accurately.
Independent Contractor
Wonolo
11.2017 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
Retail Merchandiser
SASR
08.2017 - 06.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Assembly Line Production Worker
Goodman Manufacturing
08.2014 - 07.2017
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Visually inspected devices for defects and placed defective items into reject bin.
Sales Specialist
Lowe's
11.2011 - 03.2014
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Delivered in-depth information on product features so customers could make educated decisions before purchase
- Received 2 customer service awards within my time as a sales specialist.
Education
Bachelor of Science - Education
University of Phoenix
Houston, TX01-2028
High School Diploma -
Gar-Field Senior High School
Woodbridge, VA05-2003
Skills
- Email & Chat Support
- Web Browsers & Search Tools
- Proficiency in Window and Microsoft Office environment (Excel, Outlook, and Word)
- Strong interpersonal and communication (verbal/written) skills
- Excellent Attention To Detail
- Active listening
- Critical thinking
- Time management
- Customer service
- Task prioritization
- Documentation
- Adaptability and flexibility
CORE SKILLS
- Partner & Client Support
- High-Volume Workflow Management
- Data Accuracy & Documentation
- Issue Resolution & Escalation
- Process Adherence
- Remote Work Experience
- Time Management
- Cross-Functional Communication
- Windows OS
- Microsoft Outlook
- Microsoft Excel (Developing)
Timeline
Case Intake Specialist
Morgan & Morgan
07.2024 - 11.2025
Customer Service Representative
IntouchCX
01.2024 - 06.2024
Retail Merchandiser
SAS Retail Services
08.2023 - 01.2024
Merchandising Associate
Home Depot
12.2022 - 08.2023
Lead Retail Merchandiser
Crossmark
02.2022 - 07.2022
Independent Contractor
Wonolo
11.2017 - 02.2022
Retail Merchandiser
SASR
08.2017 - 06.2019
Assembly Line Production Worker
Goodman Manufacturing
08.2014 - 07.2017
Sales Specialist
Lowe's
11.2011 - 03.2014
Bachelor of Science - Education
University of Phoenix
High School Diploma -
Gar-Field Senior High School