Hi, I’m
DE'OMRI COCKRELL
Garland,TX
Summary
Self-motivated and tech-savvy professional with extensive experience in remote team collaboration, project coordination, client engagement, and virtual service delivery. Proven ability to manage multiple priorities in fast-paced, distributed work environments. Adept at using digital tools to streamline workflows, deliver training, and support organizational operations across various sectors.
Overview
10
years of professional experience
1
Certification
5
years of post-secondary education
Work History
MetroCare Dallas Lancaster ISDLancaster, Texas
School-Based Clinical Case Manager / School District Liaison
04.2024 - Current
Job overview
- Developing and Understanding of People decision making skill and pattern skills
- focusing on personal skill and choices with human instinct coordination
- Provide psychosocial services to youth, enhancing mental health support in schools.
- Lead crisis interventions and coordinate psychiatric evaluations for students.
- Develop and implement mental health initiatives and workshops for faculty, parents, and students.
- Establish partnerships between schools and behavioral health services to improve student access to care.
- Facilitate educational programs to increase mental health awareness among students and educators.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Developed individual treatment plans and provided counseling to patients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Open Hearts Family Wellness
Clinical Intake Specialist / Assessment Lead
08.2023 - 04.2024
Job overview
- Conducted clinical assessments to support treatment planning and service delivery.
- Led intake processes to ensure efficient onboarding and quality client care.
- Navigated in-person and phone inquiries for services by describing levels of care, screening for services and recommending programs.
- Educated patients or representatives during admissions process and guided through related intake forms.
Open Hearts Family Wellness
Community Liaison/Behavioral Therapist - Team Lead
06.2022 - 08.2023
Job overview
- Provided therapy and behavioral interventions for students, impacting over 3,000 students across two campuses.
- Implemented cognitive-behavioral therapy (CBT) and play therapy techniques to support student mental health.
- Led group therapy sessions, facilitating personal growth and identity awareness among youth.
- Distributed monthly community newsletters to convey important news and events to local families and leaders.
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Open Hearts Family Wellness
Behavioral Therapist / Adult Case Manager
01.2021 - 08.2022
Job overview
- Provided direct counseling and behavioral support for individuals facing mental health challenges.
- Developed personalized treatment plans focused on client-centered care.
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Developed behavior intervention plans based on principles of applied behavior analysis.
Humana Medicare Insurance
Insurance Agent - Health and Wellness Consultant & Medicare Specialist
06.2018 - 01.2021
Job overview
- Consulted individuals on health insurance needs and coverage options, helping them make informed decisions.
- Managed a portfolio of over 200 clients, providing personalized service and support.
- Engaged clients through direct consultations, improving understanding of Medicare products and benefits.
- Developed outreach strategies to enhance community awareness of health and wellness programs.
- Maintained client records and ensured regulatory compliance in all sales and service activities.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Humana Medicare Insurance
Contract Insurance Agent
06.2017 - 01.2018
Job overview
- Provided expert guidance on Medicare and supplemental insurance plans to diverse clients.
- Conducted market research to identify potential clients and improve sales strategies.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
United Postal Service, UPSPhoenix , Arizona
Account Executive
03.2016 - 06.2017
Job overview
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Proactively managed client correspondence and recorded tracking and communications.
- Performed cold-calling and follow-ups with leads to secure new revenue.
United Postal Service, UPSPhoenix, Arizona
Inside Sales - Territory Rep
01.2015 - 06.2016
Job overview
- Generated new leads through networking, ads and cold calling.
- Executed new promotions and marketing campaigns in San Francisco territory.
- Maintained promotional displays and held product demonstrations.
- Set up contracts and streamlined ordering process.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Education
Amberton UniversityGarland, TX
Master's from Clinical Mental Health Counseling
01.2023 - Current
West Coast Bible College & SeminaryDallas, TX
Bachelor of Arts from Biblical Counseling
08.2011 - 05.2014
Skills
- Remote Team Collaboration
- Virtual Client Support
- Project & Task Management
- Digital Communication Tools (Zoom, Teams, Slack)
- CRM & Data Management Systems
- Online Training & Facilitation
- Workflow Optimization
- Document Management
- Email & Chat Support
- Cross-Functional Coordination
- Clinical assessment
- Client engagement
Certification
- Mental Health First Aid Certification
- EMDR Therapy (Basic Training)
- ART Therapy (Basic Training)
- CANS - Child and Infant
- ANSA Certification
- Certified and Ordained Minister (Assemblies of God Church)
Timeline
School-Based Clinical Case Manager / School District Liaison
MetroCare Dallas Lancaster ISD
04.2024 - Current
Clinical Intake Specialist / Assessment Lead
Open Hearts Family Wellness
08.2023 - 04.2024
Amberton University
Master's from Clinical Mental Health Counseling
01.2023 - Current
Community Liaison/Behavioral Therapist - Team Lead
Open Hearts Family Wellness
06.2022 - 08.2023
Behavioral Therapist / Adult Case Manager
Open Hearts Family Wellness
01.2021 - 08.2022
Insurance Agent - Health and Wellness Consultant & Medicare Specialist
Humana Medicare Insurance
06.2018 - 01.2021
Contract Insurance Agent
Humana Medicare Insurance
06.2017 - 01.2018
Account Executive
United Postal Service, UPS
03.2016 - 06.2017
Inside Sales - Territory Rep
United Postal Service, UPS
01.2015 - 06.2016
West Coast Bible College & Seminary
Bachelor of Arts from Biblical Counseling
08.2011 - 05.2014
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