Elizabeth Eby
Sylvania,Ohio
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
8
8
years of professional experience
Work History
Intake/Outreach Specialist
Lutheran Social Service
05.2020 - 05.2024
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance and government assistance programs.
Cashier (Part time)
Sautters Grocery Store
08.2017 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Habilitation Specialist
Luther Homes of Mercy
06.2016 - 04.2017
- Provided ongoing client assessments, identifying areas of improvement and celebrating milestones to ensure a continuous feedback loop for care planning.
- Ensured compliance with state regulations and guidelines through diligent documentation and record keeping practices.
- Coordinated with external service providers to ensure seamless care delivery for each client''s unique needs.
- Provided personalized support for clients with disabilities, promoting self-advocacy and community integration.
Education
Masters of Liberal Studies - Sociology
University of Toledo
Toledo, Ohio12.2017
Bachelor of Arts in Interdisciplinary Studies - Early Childhood Education
Lourdes University
Sylvania, Ohio08.2015
Skills
- Community Events
- Microsoft Office
- Maintaining Client Records
- Collaboration and Teamwork
- Attention to Detail
- Youth Advocacy
- Youth Programming
- Project Outreach Plans
- Salesforce
- Community Relations
- Neighborly Software
Community Services
- Young Catholic Professionals, President, Toledo, Ohio, 03/2024, Current
- St. Pius X Catholic Parish, Sunday School Teacher, Toledo, Ohio, 43606, 09/2012, 2018
Timeline
Intake/Outreach Specialist
Lutheran Social Service
05.2020 - 05.2024
Cashier (Part time)
Sautters Grocery Store
08.2017 - 12.2022
Habilitation Specialist
Luther Homes of Mercy
06.2016 - 04.2017
Masters of Liberal Studies - Sociology
University of Toledo
Bachelor of Arts in Interdisciplinary Studies - Early Childhood Education
Lourdes University
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