Caleb Short
Ellenboro,North Carolina
Summary
Highly skilled Medical Records professional with expertise in organizing, filing, and retrieving patient records accurately and efficiently. Demonstrated ability to adhere to HIPAA confidentiality practices and verify accuracy of medical record documentation. Proficient in scanning and imaging software and knowledgeable in medical terminology. Strong verbal and written communication skills and ability to work well independently. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise].
Overview
5
5
years of professional experience
1
1
Certification
Work History
PCA/CNA/MedTech/SIC
Oakland Living Center
Spindale, NC
07.2023 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used principles of growth and development to provide age-specific treatment and care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Improved patient comfort by providing compassionate and attentive care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Medical Records
St. Lukes Hospital
03.2022 - Current
- Adhered to HIPAA confidentiality practices regarding access to and release of patient health information
- Retrieved medical records by following chart-out procedures
- Verified accuracy of medical record documentation
- Demonstrated expertise in organizing, filing, and retrieving patient records accurately and efficiently
- Organized release of medical information to authorized personnel
- Provided administrative support including data entry and document imaging
- Assisted with the development of departmental policies and procedures related to medical records management
- Compiled and maintained patient medical records in accordance with applicable legal requirements
- Monitored incoming mail for new or updated patient information
- Collaborated with other departments to ensure accurate completion of discharge summaries and transfer forms
- Scheduled appointments for patients requiring follow-up care or additional services
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information
- Directed patient flow during practice hours to minimize patient wait time
- Utilized knowledge of medical terminology to correctly classify information into patient charts
- Processed requests from physicians, hospitals, insurance companies, government agencies, attorneys for copies of patient health information
- Scanned documents into electronic health record system utilizing scanning software
- Provided customer service to patients by answering questions regarding their records
- Updated patient demographic information in medical records
- Scanned paper medical records for electronic filing
- Uploaded physician progress notes, history and physicals into electronic medical records.
Custodian
Rutherford County Schools
01.2021 - 02.2022
- Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations
- Wore protective gear while using dangerous materials or heavy equipment to minimize accident risk
- Kept custodian equipment and machinery in working condition
- Swept, mopped, vacuumed, scrubbed, waxed, and polished floors using appropriate equipment
- Attended training sessions related to safety protocols or new cleaning techniques
- Washed walls and windows; emptied wastebaskets; replaced liners
- Stored toxic supplies properly to adhere to state and federal storage regulations
- Performed minor repairs such as replacing light bulbs and plumbing fixtures
- Disinfected surfaces using germicidal solutions and adhered to safety protocols when handling hazardous materials
- Monitored inventory levels of janitorial supplies and placed orders when necessary
- Replaced light bulbs, ceiling tiles, and other fixtures as needed.
Sales Associate
Gamestop
11.2020 - 01.2021
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Assisted with training new employees on sales procedures
- Promoted visual presentation standards by keeping store replenished
- Enticed customers with sales and promotions to boost sales
- Followed checklist to complete retail store opening and closing activities
- Maximized profits through effective cross-selling strategies during checkout process
- Processed credit card transactions quickly and securely
- Kept work area clean, organized and free of clutter at all times
- Tagged new merchandise for sale and updated signs
- Generated sales reports and tracked customer data to ensure sales goals were met.
Customer Service Representative
Food Lion
04.2019 - 11.2020
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates
- Followed up with customers regarding product functionality and overall satisfaction
- Assisted customers with product selection by providing detailed information about available products and services
- Maintained a high level of professionalism when dealing with difficult customers
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Displayed strong organizational skills while managing multiple projects simultaneously
- Handled customer complaints and inquiries in a courteous and efficient manner
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Adhered to company policies and procedures while providing superior service
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Remained open to feedback from supervisor and peers to build and improve skills set
- Assisted with training and mentoring new team members.
Server
Asian Wok
09.2020 - 10.2020
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Delivered customer checks and securely processed credit card or cash payments
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Jotted down customer orders and promptly delivered food and drinks
- Used good communication skills to reduce guest dissatisfaction
- Monitored food and beverage levels to satisfy customer needs
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Resolved customer complaints and inquiries in a timely manner.
Education
Associate In Business - Business
Isothermal Community College
Spindale, NC05.2023
High School Diploma -
East Rutherford High School
Bostic, NC07.2020
Skills
- Work Well Independently
- Medical Terminology Understanding
- Medical Records and Documentation
- Staff Training
- Records Management
- Medical Billing and Coding
- EPIC EMR
- Verbal and Written Communication
- Greeting Visitors
- Hospital Inpatient and Outpatient Records
- Call Transfers
- Scanning and Imaging Software
- HIPAA Compliance
- Patient Data Collection
- Office Supplies and Inventory
- Patient Rights
- Customer Service
- Managing Medical Practices
- Document Scanning
- Insurance Eligibility
- Patient Inquiries
- Administrative Duties
- Patient Health Information Access
- New Patient Chart Preparation
- Demographics Information
- Medical Record Safeguarding
- Paperwork Processing
- Accounts Payable and Accounts Receivable
- Workers' Compensation Forms
- Doctor Communication
- Records Accuracy
- Patient Medical Histories
- Nursing Assistance
- Records Review
- Discharge Documentation
- Medical Release of Information ROI
Awards
- Rope Award
- Lee Powers Scholarship
Certification
- PT - Phlebotomy Technician
Timeline
PCA/CNA/MedTech/SIC
Oakland Living Center
07.2023 - Current
Medical Records
St. Lukes Hospital
03.2022 - Current
Custodian
Rutherford County Schools
01.2021 - 02.2022
Sales Associate
Gamestop
11.2020 - 01.2021
Server
Asian Wok
09.2020 - 10.2020
Customer Service Representative
Food Lion
04.2019 - 11.2020
Associate In Business - Business
Isothermal Community College
High School Diploma -
East Rutherford High School