Caleb Siliezar

• Delivered food orders from kitchen to dining room promptly, verifying ticket accuracy and special requests to enhance guest experience in high-volume seafood restaurant.

• Cleared and reset tables efficiently between seatings, removing used dishes, sanitizing surfaces, and restocking table settings to maintain a clean, organized, and guest-ready dining area throughout each shift.

• Supported servers by refilling beverages, bringing extra utensils and condiments, and communicating guest needs to ensure coordinated service and reduce wait times during busy meal periods.

• Assisted with opening and closing side work by organizing bus stations, restocking supplies, and disposing of trash to maintain orderly front-of-house operations and compliance with cleanliness standards.

• Collaborated with kitchen and waitstaff to relay order changes or issues quickly, following established procedures to minimize errors and ensure smooth service flow during peak hours.

Throughout my internship at Ochsner, I had the opportunity to shadow workers across multiple departments and gain a deeper understanding of the role technology plays in healthcare. I learned about network development and worked with an IS System Engineer on topics such as network design, security, troubleshooting, and Cisco systems. I also shadowed field technicians who guided me through ticket execution, Epic documentation, reimaging computers, and installing hardware throughout the hospital. In telemedicine, I observed telemetry and fall-prevention workers and quickly learned that documentation is one of the most important parts of the job because it helps track patient care and validate employee actions. I also explored the Epic Ambulatory Build Team, where I learned how the system manages patient information, appointments, messaging, medications, and labs. Finally, I participated in corporate training sessions focused on AI, Microsoft Copilot, and eLearning development. Overall, this experience helped me develop a better understanding of healthcare technology, professional communication, teamwork, and the importance of accurate documentation in every aspect of Information Services.

• Supported Ochsner Hospital help desk with ticket intake and user requests.
• Resolved basic hardware and software issues for clinical and office staff.
• Installed workstation updates, patches, and approved applications across hospital devices.