Caleb Smith
Clarksville,TN
Summary
Dynamic leader with a proven track record at Chick-Fil-A Restaurant, excelling in customer focus and performance improvement. Skilled in coaching and mentoring, adept at overseeing daily activities and shift scheduling. Demonstrated excellence in multitasking and decision-making, enhancing team motivation and client service. Achieved significant enhancements in team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Team Lead
Chick-Fil-A Restaurant
12.2021 - 09.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Front End Lead
Bass Pro Shops
10.2019 - 04.2021
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed.
- Oversaw the daily operations of the customer service desk by assisting with returns and answering phone calls.
- Scheduling breaks to meet the needs of the business.
Customer Service Specialist
Agero
03.2014 - 09.2019
- Handled escalated calls for drivers under a large umbrella of motor vehicle groups and insurance policy holders.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Clarksville High
Clarksville05.2009
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Problem-Solving
- Attention to Detail
- Team motivation
- Cash Handling
- Overseeing Daily Activities
- Client Service
- Shift Scheduling
- Call Center Operations
- Account Management
- Expectation setting
- Multitasking
- Excellent Communication
- Decision-Making
- Task Prioritization
- Time Management
Languages
English
Native or Bilingual
Timeline
Team Lead
Chick-Fil-A Restaurant
12.2021 - 09.2024
Front End Lead
Bass Pro Shops
10.2019 - 04.2021
Customer Service Specialist
Agero
03.2014 - 09.2019
High School Diploma -
Clarksville High
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