Jamal Jama
Lavon,TX
Summary
Dynamic Team Lead at Chick-Fil-A with a proven track record in enhancing workflow efficiency and fostering teamwork. Skilled in coaching and mentoring, I excel in conflict resolution and schedule management, driving team performance and achieving production goals. Committed to excellence and regulatory compliance, I promote a positive work environment. It has changed me as a person and made me who I am today. It shows how discipline and hard work overcome everything else.
Overview
4
4
years of professional experience
Work History
Team Lead
Chic-Fil-A
Plano, TX
10.2021 - 01.2026
- Assisted team in daily operations and task prioritization.
- Coordinated project schedules to ensure timely completion of objectives.
- Supported team members with training on tools and processes.
- Collaborated with cross-functional teams to enhance workflow efficiency.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma - Wildlife Biology
Legacy Preparatory Charter Academy
Mesquite, TXSkills
Attention to detail
- Customer focus
- Performance monitoring
- Performance improvement
- Workplace safety
- Schedule management
- Influencing skills
- Relationship building
- Talent acquisition
- Workflow management
- Loss prevention
- Problem-solving
- Team motivation
- People management
- Analytical thinking
- Daily workflow improvement
Conflict resolution
Customer focus
Coaching and mentoring
Schedule management
Regulatory compliance
Key performance indicators
Influencing skills
Relationship building
Talent acquisition
Workflow management
Problem-solving
Teamwork and collaboration
Additional Information
I am a type 1 diabetic, and have been for the last 11 years of my life. I’ve really come far on managing and monitoring my blood glucose. It will not interfere in the work space if monitored closely and correctly.
Languages
Arabic
Limited Working
Timeline
Team Lead
Chic-Fil-A
10.2021 - 01.2026
High School Diploma - Wildlife Biology
Legacy Preparatory Charter Academy